Client Relationship Coordinator

The Client Relationship Coordinator will serve as a homeowner & builder/developer primary point of contact throughout the duration of their warranty administration experience. They will work to build and maintain a positive relationship and provide exemplary customer service while committed to constant communication.

Duties/Responsibilities:

• Serve as the lead point of contact for a group of homeowners, sub-contractors, builders & developers within assigned territories.
• Respond to customer inquiries, claims & request for service calls.
• Coordinate subcontractors to meet contractual conditions of performance
• Prepare reports and document job status and completion.
• Become and remain proficient on our services and the associated terminology.
• Plan, organize & officiate builder meetings.

Qualifications:

• Bachelor’s degree preferred or equivalent combination of education, training, and experience
• Strong attention to detail and organizational skills, capable of holding sub-contractors to expected timelines
• Friendly relationship builder with customer service excellence.
• Team player who enjoys working with a close-knit team
• Proficient professional business communication – written and oral
• Exceptional follow-up, problem-solving and conflict resolution skills
• Must be able to successfully use a CRM system, internet & office programs