Claims Specialist

Claim Specialist
As a Claim Specialist, you will play a vital role in the healthcare and customer service sectors, providing essential support to individuals who rely on mobility equipment, particularly in cases where damage has occurred during airline travel. Working within a professional office environment, you will serve as a dedicated case manager, guiding each claim from inception to resolution while collaborating closely with technicians, airline personnel, and patients to ensure cost-effective and compassionate outcomes. This is a Contract to Hire position located near Deerfield, IL.
Responsibilities:

• Act as the primary point of contact for patients whose mobility equipment has been damaged during airline travel. Manage each claim from start to finish, ensuring timely resolution and optimal patient satisfaction.
• Provide empathetic and attentive customer service to patients, addressing their concerns and inquiries with professionalism and care.
• Work closely with technicians and airline staff to assess damage, determine repair solutions, and coordinate logistics to facilitate equipment repair or replacement.
• Utilize critical thinking and problem-solving skills to navigate complex situations, finding innovative and efficient solutions to meet patient needs.
• Maintain clear and effective communication with patients, keeping them informed throughout the claims process and ensuring transparency and trust.
• Accurately document claim details, correspondence, and resolutions in internal systems, ensuring comprehensive records for reference and analysis.
• Stay updated on industry trends, regulations, and best practices related to mobility equipment and airline policies. Identify opportunities for process improvements to enhance efficiency and customer satisfaction.

Qualifications:

• Bachelor’s degree preferred but not required.
• Previous experience in customer service or healthcare is advantageous.
• Strong organizational skills and ability to multitask effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in computer usage and data entry.
• Ability to remain calm and composed in high-pressure situations.
• Empathetic attitude and dedication to providing exceptional patient care.

Job Details:

• Contract to Hire
• Monday-Friday, 8am-5pm
• Pay is $40k- $45k depending on experience 

If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
 
Pay Details: $40,000.00 to $45,000.00 per year
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.