Auto Claim Specialist (Remote)

You spend at least a third of your day at your job. You might as well spend it doing something you really love while working with a team you really enjoy being with, right? That’s the kind of atmosphere we offer at Pekin Insurance—fun, fast-paced, gratifying, supportive, and collaborative.

Of course, it’s not all fun and games. Insurance is a serious business, and we pride ourselves on making people’s lives whole again after a major disaster or even a fender bender. It’s that sense of helping people that makes our team want to do our best every day.

If you want to be excited about starting your workday and are ready to make a real difference in people’s lives, this could be the right spot for you.

See what Pekin Insurance has to offer by viewing a short video https://vimeo.com/821052055/6987f20aad?share=copy.

A Few Essential Job Functions:

• You will be the keeper of the keys, so to speak. You’ll own and maintain files related to the Auto Claim investigation and policies so you can make informed and fair decisions for all of our customers.
• You’ll coordinate all parties involved in the settlement of the claims and recognize when certain aspects related to injuries and total losses need to be handed off to other team members.
• You’ll investigate, evaluate, process, and settle clear and comparative liability automobile claims.
• Like a good detective, you’ll orchestrate clear and comparative liability investigations that include recorded statements and an understanding of different negligence laws by state.
• A systematic approach of evaluating facts, coverage, liability and reserves, and estimating repair or replacement costs to determine a fair and equitable settlement is required.
• You’ll serve as a negotiator to determine settlements with individuals, other insurance carriers, and/or attorneys, as well as process loss settlements.
• Phone skills are a necessity as you’ll be receiving inquiries on claim status and coverage.
• Completes appropriate oral, written, and online reports to reflect and supplement all file activity.
• You’ll consider each loss submitted and review and apply coverage accordingly.
• Mentors Claim Representatives and Specialists including assisting with training.
• To mix it up a bit, you may also handle specialized claim duties such as pet claims, glass claims, and more.
• Performs other duties as assigned.

What you'll Need:

EDUCATION & EXPERIENCE

Required

• Associate degree or equivalent experience
• Typically requires 3+ years of industry experience

Preferred or Specialized

• Bachelor’s degree preferred
• Prior P&C claim handling experience

CERTIFICATIONS & LICENSES

• Associate in Claims (AIC), Associate in Management (AIM), or Chartered Property Casualty Underwriter (CPCU) designation preferred.

KNOWLEDGE, SKILLS, & ABILITIES

Demonstrated ability to:

• listen, define, write, explain, and interpret ideas and policies
• accurately prepare and maintain records, files, and reports
• exercise proper telephone protocol
• work as a team member and follow directions
• analyze, organize, and prioritize work while meeting multiple deadlines

Demonstrated knowledge of:

• liability coverages, laws, and injuries
• technology and software relating to insurance claims and adjusting