ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages routine data entry for payment and adjustment records including any deposits of payments received directly by the HRRG.
- Reviews daily cash posting reports for accuracy; alerts staff of any discrepancies.
- Responds to routine compliance requests from HRRGs payment processor and/or financial institutions.
- Manages overprovisions, administers refunds and appropriate system records as necessary.
- Distributes client reconciliation reports as directed.
- Coordinates relationships with debt consolidation/management companies.
- Assures all HRRG payment processing, cash posting, and other daily tasks are completed timely and with accuracy.
- Prevents and detects UDAAP based upon oversight of payments and correspondence.
- Oversees accounting related to Customer Account Representative and other bonus/commission compensated employee claw backs and other reconciliations.
- Point of contact for HCFS to assure reconciliation between HRRG and HCFS patient accounting systems.
- Supports regulatory exams and other licensing reporting.
- Supports financial audits by independent accounting firms and regulators.
- Analyzes and actions upon various reports related to backlogs and workloads for PX team.
- Manages support team to key performance indicators and other service objectives.
- In conjunction with AVP establishes SMART goals for team.
- Meets regularly with team members providing updates on performance and progress towards SMART goals.
- Provides reporting for Oversight Committee and other recurring needs.
- Coordinates with training department to produce and maintain work instructions and compliance artifacts relating to cash posting, customer correspondence, and non traditional revenue.
- Identifies process gaps and coordinates with AVP for solutioning.
- Creates and maintains standardized role based systems access templates assuring team has access to required systems and computing resources.
- Participates in annual review of compliance artifacts.
- Performs other related duties as assigned.
QUALIFICATIONS / EXPERIENCE:
- Ability to accurately and efficiently enter data into computer software and systems.
- Ability to analyze and review teams work product for accuracy and integrity.
- Proficient in Microsoft Office Suite or related software.
- Bachelor’s degree, associate degree, or equivalent certifications and work experience.
- At least eight years’ experience in providing customer service, compliance, human resources, or client relationship management services.
- Have strong interpersonal communication skills.
- Compliance certification such as CCCP through ACA International preferred.
- Ability to work independently carrying out the routine tasks and assignments on a scheduled basis with minimal management intervention.
- Accountable and Dependable.
- Dedicated to delivering an exceptional customer experience.
- Knowledgeable about industry practices in compliance, conflict resolution.
- Excellent and respectful active listening skills.
- Excellent mathematical and critical thinking skills.
- Strong supervisory and leadership skills.
- Thoughtful team leadership and attention to and support for developing skills and opportunities for team members under Manager’s supervision.
- Proficiency in Microsoft Office Suite (including Outlook, Excel, Word, PowerPoint), SmartSheets and related software and have the ability to work on a computer network and the FACS system.
- Ability to operate automated office equipment including, but not limited to, network laser printers, desktop printers, sophisticated copy machines, facsimile machines and dictating equipment.
SUPERVISORY RESPONSIBILITIES:
- Senior Representative
- Offshore Contact
- Manages cash posting and non traditional revenue staff.
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