Address
Form of workJob Description
Approved Duration:
12 Months
12 Months
Accessibility:
Onsite
Shift Days:
Monday – Friday/ 1st Shift
Job Title:
Parts Support Services Representatives
Shift and hours: Mon-Fri 7-3:30 (some holidays and OT required)
Hybrid once training is fully complete and the contingent has shown aptitude in their work. Hybrid schedule will be at the discretion of the manager. Typically will be 4 days in the office, 1 day remote.
Training schedule: Mon-Fri 7-3:30 pm
Description:
- Investigate, resolve, and respond to overage and shortage claims using various methods including pulling and evaluating parcel and grid trips.
- Assign error case code accordingly based on the outcome of the investigation.
- Consider approval for shipping errors that require processing exceptions.
- Interact with John Deere dealers daily by phone (outbound calls) and email.
- This position makes outbound calls to John Deere dealers on a daily basis. The only inbound calls received are calls being returned by the dealers. This is not an inbound call center position.
- Communicate with carriers and outside suppliers to obtain tracking information.
- Morning tasks to include running notes job, entering notes into each case, pulling picker reports & splitting cases before cases can be worked each day.
- Ending tasks to include authorizing return IDs associated with the overage/shortage case, crediting those return IDs, updating case log for cases worked and sending end of day update.
- Support team metrics while working in a high-volume/high-pace environment.
- Provide cross functional support to warehouse operations teams.
Requirements:
- Ability to use standard desktop applications such as Microsoft Office (Outlook, Excel, etc.)
- Customer Service experience with strong negotiation, communication and listening skills.
- Experience demonstrating ability to work with many contacts to get information and results in a timely manner.
- High level of attention to detail and accuracy.
- Experience working within a team environment.
- Experience skillfully handling difficult customer interactions.
- Experience demonstrating strong organizational and planning skills.
- Enjoy working in a fast-paced environment.
Preferred:
- Ability to work overtime as workload requires.
- Self-motivated individual with a personal drive to achieve.
- Experience solving complex problems and critical thinking.
- Knowledge of parts distribution and/or carrier OS&D.
- Experience with Distribution Network System (DNS).
- Knowledge of Deere’s internal John Deere Parts On The Internet (JDPoint).
About Staff Finders Technical, Inc.:
Founded in Oregon and Servicing the U.S. from Manufacturing, Aero space, Semi Conductor, Electronics. Circuit Board Contractors I.T., Hardware and Software Engineering. We are a women owned business with our founder having over 30 years experience and contacts in these Industries. Let us help you with your next career move send all resumes to our email and we will promptly get busy on your career change. Welcome to our site www.stafffinders.com Best wishes on you next move forward in your career. call today 503 617 2979
