Customer Service Representative Ii (Data Entry/Order Processing)

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

The Customer Service Representative II (Data Entry/Order Processing) is a valuable member of our client services team the performs functions in both Order Entry and Customer Service and plays an essential role in our laboratory operations process.

• Shipping and receiving duties such as opening packages, crates, processing orders requiring return shipping, scheduling courier services, and maintaining shipping supplies.
• Reviews incoming paperwork for quantity accuracy.
• Enters orders efficiently and accurately into the Customer Management System (LUCY).
• Correctly marks samples for processing.
• Sources specifications, as required. Evaluates specification requirements to ensure order will be entered correctly.
• Processes retests and requests for additional testing, once authorized.
• Prepares work instructions/releasing orders that do not require engineering, once authorized.
• Address customer requests via in person, phone, email communications (ie: expediting, order stats, complaints, etc…) escalates issues as needed.
• Meets, greets and ensures visitor log is completed for walk-in guests.
• Communicates with operations, engineering, accounting, sales, and management to ensure correct transfer of data/information.
• Collects and collates laboratory generated data an assimilates all information into a final report.
• Creates final laboratory reports and sends to client.
• Maintains and updates information in the Customer Managements System (LUCY)
• Possesses thorough knowledge of laboratory services and applicable procedures to accurately communicate to customers with confidence.
• Assists in planning/developing improved operational procedures.
• Other duties as assigned.

Education and Experience
Required:

• High school diploma or GED (Required)
• 1+ years of Customer Service experience
• 1 year minimum laboratory or office experience in an industrial environment (Required)

Knowledge/ Skills/ Abilities

• Efficient in Microsoft WORD, EXCEL and Outlook
• High degree of accurate and efficient typing ability
• Outstanding organizational skills
• Strong ability to multi-task
• Excellent verbal and written communication skills
• Attention to detail
• Strong problem-solving skills
• Self-motivated/able to take initiative/responsibility
• Able to move from one project to the next
• Team oriented
• Ability to independently maintain a steady workflow

Computer Skills

• Proficient computer skills (Required)
• Microsoft Office Suite (Required)
• Proficient in LUCY (Preferred)

Physical/Sensory Demands Frequency Requirements:

• Stand: Frequently
• Move or traverse: Constantly
• Sit: Frequently
• Use hands: Constantly
• Reach with hands and arms: Frequently
• Climb or balance: None
• Stoop, kneel, crouch or crawl: Frequently
• Talk/hear: Constantly
• Taste/Smell: None
• Lift/carry/push or pull: Occasionally 20 lbs

BENEFITS

• Salary range is between $20.00-$21.00/hour (depending on experience)

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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