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SalaryAs a Member Services Specialist, you’ll leverage your expertise in health benefits and Customer Service to serve as an advocate for our members to support their healthcare needs. Member Services Specialists must thoughtfully identify solutions to intricate and often complex matters within the health benefits industry to ensure our members needs are met. This role will require a high level of Customer Service support to our members with a key focus on an empathetic resolution-oriented approach via inbound/outbound calls, email, and chat.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims
- Research unique/complex inquiries by leveraging tools provided
- Educate members and providers on benefits and navigation of site, tools, and applications
- Document all interactions and ensure appropriate processes/procedures are followed
- De-escalate calls when necessary
- Address and resolve member inquiries helping them to better understand their healthcare options
QUALIFICATIONS
- Ability to navigate multiple computer applications
- Demonstrated ability to maintain composure and empathy while multi-tasking to solve member needs
- Proven experience working in a fast-paced environment while delivering unparalleled Customer Service
- High degree of computer literacy with strong working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
EDUCATION/EXPERIENCE
- High School Diploma/GED; or equivalent experience
- 1+ years of professional experience in a Contact Center preferred
BENEFITS
- Competitive pay with opportunity for career advancement
- Paid time off policy to support a healthy work-life environment
- Full offering of health and wellness benefits for you and your family
- Company paid life insurance and disability plan
- 401K plan with company matching
- Employee discounts and wellness program
ABOUT HEALTHCOMP
Operating since 1994, we’re a third-party administrator (TPA) committed to providing employers with all the services needed to administer their benefits efficiently resulting in better health outcomes for their employees and higher cost savings for them. We partner with a variety of health providers and technology vendors to ensure a robust offering of medical, dental, vision, COBRA, HIPAA, flexible spending accounts and reference-based pricing, so members can make the most out of their benefits. It’s comprehensive care without the confusion.
HealthComp is an equal employment opportunity employer.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- Are you at least 18 years of age or older?
- Have you worked at HealthComp or one of it's subsidiaries (BAS, Gilsbar, SBS) before?
- Are you willing to work onsite in our Mokena, IL office?
- The training for this role begins on 4/22/2024. The schedule is Monday through Friday, 8 a.m. to 4:30 p.m. CST. After training, you will receive a shift between our hours of operation, 7 a.m. to 7 p.m. CST. We ask that you are able to commit to 100% attendance during the weeks of training. Is this something you are able to commit?
Education:
- High school or equivalent (Required)
Work Location: In person
