Chief Operating Officer (COO)

CHIEF OPERATING OFFICER

Our Culture: Why work with us?

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.

Our Core Competencies:

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role:

The Chief Operating Officer ("COO") provides leadership for achievement of Outer Cape Health Services' ("OCHS") operational goals and assures the overall satisfactory functioning to meet its mission. The COO will focus on improving the overall patient experience while optimizing the efficiencies of the organization. The COO is responsible for organizing and directing OCHS's functions and will establish standards and policy applicable to all staff. The incumbent will also partner with the CEO in developing and enhancing the relationship between OCHS and the community to identify new community needs, and assist with fundraising efforts. The COO is in charge of the day to day clinical functioning of the organization in the absence of the CEO.

Summary of duties:

• Work with the CEO to establish standards and develop policy required for the implementation of OCHS's programs, with Board approval as appropriate.
• Implement health center policy for operations, including interpretation to staff, funding sources, external agencies and the community.
• Direct and support assigned departments in the development of operations including needs assessment, analysis, planning and implementation.
• Develop, oversee, and implement delivery mechanisms for health center services by continually assessing the client base and service portfolio as well as conducting performance analysis.
• Plan, develop and implement strategy and process for operational management and development so as to meet agreed organizational performance plans, within approved budgets and timescales.
• Responsible for the evaluation and development of operational strategy and performance in partnership with the CEO and the executive team.
• Define departmental key result areas and monitors progress in accomplishment of action plans.
• Work with the Director of Quality and Compliance to develop consumer satisfaction instruments to evaluate effectiveness of services and to determine the need for new services.
• Provide programs and services that meet community needs by expansion informed by customer and community evaluation systems, increasing productivity, and improving service quality levels.
• Work with the CEO to develop funding for new programs, services, grants, etc., as required to meet identified community needs.

Work environment:

• The functions of this role are conducted in an office environment.

What we need from you:

• Previous executive-level experience in healthcare administration, ideally within FQHCs or similar community health settings.
• Experience with practice administration and/or support service management, including supervisory experience.
• Effective managment and supervisory skills
• Hold a degree and licensure as a Medical Doctor (MD or DO), Physician Assistant (PA), Registered Nurse (RN), or Family Nurse Practitioner (FNP) preferred
• Master's degree preferred.
• Excellent oral and written communication skills
• Ability to effectively communicate with varying demographics
• Results and Detail-Oriented

AAP/EEO Statement Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.