Chief Operating Officer

Position:

Chief Operating Officer

Primary Location:

Harwich with travel to All Sites

Employment Status:

Full time, Salaried Exempt

Reports To:

Chief Executive Officer

Description Updated On:

January 2024

SUMMARY

The Chief Operating Officer (COO) is responsible for overseeing the daily operations, programs, and services of Outer Cape Health Services. This position requires sound leadership, strategic planning, and excellent management skills. The COO will work closely with the Chief Executive Officer (CEO) and the executive team to ensure the delivery of comprehensive and high-quality primary care and related clinical services while complying with all federal regulations and requirements. This role plays a crucial role in advancing the mission and vision of Outer Cape Health Services while ensuring financial sustainability and maximum operational efficiency.

ESSENTIAL JOB FUNCTIONS

Leadership and Management

• Provide sound leadership to the health center's staff, fostering a culture of belonging, psychological safety, teamwork, respect, and collaboration.
• Recruit, hire, train, and evaluate staff members, ensuring appropriate staffing levels to meet patient demand.
• Foster a positive work environment, promoting employee engagement and satisfaction.
• Collaborate with the Human Resources team to address employee relations and performance-related issues.

Strategic Planning

• Collaborate with the CEO and executive team to implement the organization's strategic plan and goals.
• Oversee and monitor the health center's site operations, ensuring compliance with all federal, state, and local regulations.
• Develop and maintain policies, procedures, and protocols to ensure operational efficiency and ongoing improvement in clinical service delivery and staff experience.
• Identify areas for improvement and implement strategies to enhance the overall effectiveness of the health center.
• Analyze key performance indicators to measure the health center's success and identify opportunities for growth and development.
• Establish and maintain effective relationships with internal and external stakeholders, including government agencies, community partners, and funding sources.

Financial Management

• Collaborate with the CFO to ensure financial sustainability of clinical service delivery.
• Monitor clinical utilization and financial performance, analyze variances, and implement corrective actions as needed.
• Collaborate with the CFO to ensure accurate financial reporting and compliance with grant requirements.
• Implement cost-saving measures while maintaining high-quality care and service delivery.

Program Development and Quality Improvement

• Maximize the potential for OCHS’ access to primary care service in its catchment area with the goal to eliminate wait lists for primary care and related clinical services.
• Support the execution of OCHS’ strategic plan related to clinical service program development and expansion.
• Participate in the development and implementation of new initiatives, ensuring alignment with the health center's mission and strategic goals.
• Promote a patient-centered approach across all programs and services.
• Collaborate with the Quality team and committees to implement effective and evidence-based initiatives to improve outcomes data as well as patient and staff experience.
• Ensure compliance with all quality measures, reporting requirements, and accreditation standards.
• Stay informed of industry trends, best practices, and regulatory changes related to primary care and community health centers.

Clinical Practice

• 4-8 hours of clinical practice according to licensure, scope of practice and OCHS standards and expectations (see related clinical practice JD)

REQUIRED QUALIFICATIONS, EDUCATION, AND EXPERIENCE

• (Required) 5+ years of experience in healthcare administration and operations, preferably in a community health center or similar primary care setting.
• Master's degree in healthcare administration, Business administration, or related field and/or 7+ years of active clinical practice (RN, Advanced Practice Clinician (APRN/PA), Physician)
• Strong knowledge of federal regulations and requirements applicable to community health centers, such as HRSA, CMS, and Joint Commission standards.
• Proven managerial skills, with experience leading and supervising a diverse team.
• Excellent financial management and budgeting skills.
• Demonstrated ability to develop and maintain relationships with stakeholders, including community partners, government agencies, and funders.
• Excellent communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Commitment to the mission and values of community health in a rural setting such as the Outer Cape of Massachusetts.

PHYSICAL AND MENTAL JOB REQUIREMENTS

• Use of and/or subject to:
  • Vehicle
  • Light equipment

• • Computers/monitors

• Physical requirements:
  • Occasional lifting/carrying up to 20 lbs
  • Occasional motor control
  • Frequent bending
  • Occasional squatting
  • Occasional kneeling
  • Occasional reaching
  • Frequent standing
  • Frequent sitting
  • Frequent walking
  • Frequent fine motor control
  • Frequent repetitive motion
  • Occasional finger dexterity
  • Occasional grasping/holding
  • Frequent handwriting and typing
  • Frequent visual perception
  • Frequent visual inspection
  • Frequent hand/eye coordination
    • Frequent color distinction
  • Frequent hearing
  • Frequent speaking
  • Frequent smelling
• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple patients, tasks, and/or projects
  • Organize and prioritize the work schedules of others to manage multiple patients, tasks and/or projects
  • Make decisions that have an impact on the individual's work
  • Make decisions that have an impact on the immediate work unit's operations and/or services
  • Make decisions that have significant impact on a department's credibility, operations, and/or services
  • Make decisions that have an impact on the health and wellbeing of patients
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Communicate in-depth information for the purpose of interpreting, and/or negotiating
  • Communicate complex medical information to patients and patient families
  • Memorization/concentration
  • Learning/knowledge retention
  • Preparing/analyzing numerical figures

• • Analyzing/examining/testing data
  • Emotional/behavioral self-regulation
  • Interacting with others

WORK ENVIRONMENT

• The functions of this role are conducted in an office environment.

HOURS OF WORK

• This position is full-time.
• Typically, full-time salaried employees work 40 hours per week. Full time salaried individuals are expected to work as required to complete the duties of the position. This may mean hours beyond 40 per week are required.

AAP/EEO STATEMENT
Outer Cape Health Services is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of OCHS to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during theapplication process and/or at any time duringemployment.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.