Chief Operating Officer

The Chief Operation Office (COO) role is a key member of the senior management team (executive team), and second in command, reporting only to the Chief Executive Officer (CEO) and President partnering closely with the Chief Financial Officer (CFO).

As one of the most critical and essential positions within an organization, the COO must be a skilled communicator, effective leader and driven business person who can spur company growth, maintain key operational procedures, create new processes and ensure day to day operational excellence (manage the company from end-to-end).

The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth. The COO is a manager with broad responsibilities that range from managing day-to-day operations to providing strategic advice. They oversee daily administrative and operational functions.

The COO will provide leadership and strategic vision to the organization. They will bring operational, managerial, and administrative procedures, reporting structures and operation controls to the company. The COO will effectively communicate and foster growth among the executive team and all employees.

Responsibilities:

• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Motivate and lead a high performance management team; attract, recruit and retain required members of the team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Act as lead "client-care officer" through direct contact with every client and partner.
• Understand all products, services, pricing structure, and profitability targets in order to proceed with designing and implementing business strategies, plans and procedure
• Develop strategic vision, operational plans and efficient systems to achieve aggressive growth and company objectives with the CEO and Sr. Management team.
• Responsible for keeping operational excellence by maintaining customer SLA’s and exceeding customer's expectations by offering exceptional service in all areas of warehouse operations
• Manage capacity of the operations and provide long term planning to maintain alignment with sales and growth of the company
• Understand the marketplace – competitors and our comparative niche positions our value propositions in comparison to others, Adept at achieving financial/growth targets while enhancing customer experience
• Oversee daily operations of the company and the work results of assigned department
• Establish policies that promote company culture and vision
• Responsibility over the entire supply chain and transportation, achieving reduced delivery times and decrease cost of transportation
• Oversee daily operations and makes adjustments as necessary
• Executes business plan with full responsibility over achieving or exceeding P&L objectives
• Write and submit reports to the CEO in all matters of importance
• Participate in expansion activities (investments, acquisitions, corporate alliances, etc.)
• Lead and manage employees to achieve maximum performance and promote dedication and teamwork
• Evaluate performance by analyzing and interpreting data and metrics
• Employ metrics, and critical reporting to drive productivity, reduce costs, grow margins and financial growth
• Cultivate and manage healthy relationships with strategic partners and vendor

Required experience, skills and qualifications:

• Five or more years of experience in operational leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Exceptional verbal, written, and visual communication skills
• Understanding of advanced accounting, government and regulatory issues, and tax planning
• Working knowledge of how to raise capital outside traditional lines of credit

Preferred skills and qualifications:

• Bachelor’s degree (or equivalent experience) in business
• Experience in operational management roles
• Experience in mergers and acquisitions and investor relations
• Professional certifications