Now Hiring! Chief Operating Officer
- Driving Accountability:Able to set expectations, and performance goals and drive accountability to meet and exceed them across all levels of the organization.
- Clear Communication: Can clearly and concisely communicate complicated ideas through verbal, written, and digital means.
- Building Relationships: Can effectively build relationships across all stakeholders, including employees, clients, vendors, and industry personnel.
- Resilience: Able to rise above challenges, obstacles, and setbacks to prioritize decisions and keep the organization focused on activities for maximum impact and creative solutions to solve problems.
- The COO will lead the Company’s operations which includes Association Management, P&L performance, and expense controls. The position’s primary objectives are to help the firm manage and sustain growth and to maximize revenue and profits. All Regional Leadership will report directly to the COO, and there will be additional dotted line reports from other parallel corporate functions – e.g., Finance and HR.
- Lead the Company’s day-to-day operations. This includes working with Regional Managers to oversee consistent service delivery to our clients from our Community Association Managers.
- Lead the operational analysis for strategic and tactical decisions. This includes Financial Reporting, ROI analysis for expenditures, efficiency analysis, and business development opportunities analysis.
- Establish MBOs and KPIs. Educate the Team on the information, how to develop action plans from it, and the importance of the measurements.
- Be a ‘culture champion.’ We are proud of our culture at MAY Management, and the COO will need to create a culture of empowerment, responsibility, accountability, and continuous improvement where our clients are the focus of everything we do.
- Prepare and manage monthly, quarterly, and annual operating budgets.
- Prepare and manage operating expenditures.
- Lead operational integration when MAY opens an additional Regional Office or if there are tuck-in acquisitions.
- Build enhanced and highly automated systems and procedures including controls, documentation, and training that take advantage of industry best-in-class technology and software solutions.
- Develop human capital from within the organization, by mentoring peers and subordinates.
- Target EBITDA Growth.
- Target EBITDA Margin.
- Target efficiency ratios for staffing.
- Top-line Revenue growth from organic, and ancillary.
- Client Retention vs. Churn.
- Customer Service Scorecard.
- Employee Turnover.
- Employee NPS.
Position Requirements:
- A bachelor’s degree is required/strongly preferred.
- Strongly preferred experience in Association or Property Management with a track record of success and increasing responsibility. Prior experience in a COO, VP of Operations, or Senior Regional Manager role.
- Strong analytical and quantitative abilities.
- Expertise in establishing effective systems, processes, and workflow analysis.
- Experience in the creation of metrics (KPIs) as well as setting, measuring, and enforcing operational standards. Superb business software knowledge.
- You are a detail-oriented operator at heart and enjoy driving effective and efficient systems and processes in an organization.
- You are a natural leader and a people person with the ability to deepen relationships and drive accountability at the same time.
- You enjoy being a servant leader in the service industry.
- You excel in tackling operational challenges that present with a growing company.
What’s In It for You:
- Competitive pay.
- Group Medical coverage from Florida Blue.
- Basic Life/AD&D and Voluntary life insurance through LFG & US Able.
- Dental coverage through Blue Dental.
- Vision coverage through Eye Med.
- Short Term Disability through Lincoln Financial Group.
- Long-Term Disability through Lincoln Financial Group.
- NEW Benefits– Teladoc / Virtual Visits.
- Supplemental policies for Critical Illness and Cancer Protection with Colonial.
- Medical Bridge through Colonial.
- Accident policies through Colonial.
MAY Management Services participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go towww.uscis.govand click on 'E-Verify' located near the bottom of the page.