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SalaryPosition Summary
The Basic function of the Casino Shift Manager is to ensure positive guest relations within all departments, assist in enforcing casino policies and procedures, assist with promotions, slot/table drops, sensitive key distribution, and offer assistance to resolve guest and employee concerns. The Casino Shift Manager is the key point of contact regarding all casino matters in lieu of present department managers.
The Casino Shift Manager is responsible for providing professional, quality and efficient customer service to guests through daily interaction on the guest floor. Additionally, the Casino Shift Manager is responsible for assiting management with documenting observations and providing suggestions in all areas to improve the overall business.
Though the Casino Shift Manager's primary focus is the activity within the guest floor area, the manager may assist with special events & player tracking. The Casino Shift Manager is responsible for notifying surveillance and the Casino Manager of any suspicious activity.
Qualifications & Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.
Gaming
- Must be registered with the Nevada Gaming Control Board
- Must be at least 21+ years of age
Experience
- Proven team and leadership experience
- Understanding of the casino environment and various casino departments
Skill, Knowledge, and Abilities
- Knowledge of all table games
- Experience with Mind Play preferred
- Exceptional customer service skills
- Able to communicate with public effectively
- Able to communicate effectively to a variety of audiences
- Must be available to and willing to work any and all shifts required
- Must adhere to all guidelines and polices established in the Employee Handbook
- Superior judgement, responsible and able to deal well with others
- Problem solving - must be able to identify and resolve problems in a timely manner
- Must be able to utilize time efficiently and independantly
- Must have strong oral and written communications skills
- Must demonstrate accuracy and thoroughness and monitor own work to ensure quality
- Must be able to adapt to change in positive manner and deal with frequent change, delays, or unexpected deadlines
- Must be dependable, able to follow instruction, and respond well to feedback
- Able to provide and support a vision and direction
Compensation/Benefits
- Dependant upon experience - competitive within our market standard
- Eligible for health/dental/vision insurance 1st day of the month following 30 daysfrom date of hire
- Eligible for voluntary insurance (Life Insurance, Short/Long Term Diasability, Cancer Protection, Accident Insurance)
- Eligible for 401k after 12 months of employment
- Paid vacation based on company schedule
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
