Sales Manager

Summary:

Generate and handle all group bookings for the Hotel and Catering events for the property.

Essential Functions and Responsibilities:

• Create group booking lead sheet for groups of 15 or more rooms.
• Prepare group booking folders; file brief, creating and input of group in LMS, create booking codes for all groups booked at the AVI Resort and Casino.
• Generate and maintain group contracts, group room block, and flow of calls to group reservations, maintain all daily administrative reports.
• Assist in group pick-up (GRC), group resume, and weekly group arrival reports for marketing and hotel meetings.
• Manage/Assist with Sales Department travel for trade shows.
• Work as a liaison with other departments (Front Desk, Reservations, and Special Events) to ensure proper flow of paperwork, rooming lists, individual call-in reservations, etc.
• Liaison between guest and service provider for events. Main contact between customer and the Avi; ensure guest?s needs are met. Interface well with guests; ensure smooth operation of events.
• Liaison between chef and beverage manager for events.
• Liaison with vendors for banquet needs. Ensure proper equipment and linen for events.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned.