Entertainment Assistant Manager

SUMMARY
The Assistant Entertainment Manager will assist in leading and managing the Entertainment team with a focus on the VIP host staff and in generating revenue through the development and servicing of relationships with existing and potential target guests. The candidate will be responsible for the quality of service offered to patrons of all Grand Sierra Resort Entertainment venues.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Develop, manage and lead Entertainment team members to garner VIP leads by actively soliciting target guests through telephone calls, social media, email communication and physical visits.
• Develop strategies in coordination with Convention sales, Junior VIP hosts and GSR casino marketing to maximize sales through communication and training.
• Host activities for target guests both on and off property.
• Manage the VIP staff and also accompany VIP hosts in cold calling guests and conducting sales presentations to potential guests by physically visiting businesses throughout target areas.
• Coordinate leads internal and external and distribute to staff.
• Track VIP table reservations in the UrVenue Driver, including the guest's full name, cell number and e-mail address.
• Responsible for accounting and analyzing sales and commissions.
• Knowledge of social media to generate sales.
• Must have a great attitude and must be a leader.
• Interview, hire, coach and counsel team members as well as train monitor team member performance to ensure company guidelines are followed and our guests are receiving the best service possible.
• Analyze feedback from guests, make logical judgements and take action to implement suggestions for improvement.
• Ability to prioritize workload and meet deadlines
• Assist with weekly and monthly TM schedules

QUALIFICATIONS

• Prior outside sales experience and operations experience required.
• Present a professional appearance.
• Provide a friendly, personal, and a willingness to interact with guests effectively.
• Provide professional guest service.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Aware of all property events and activities and utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the company and to potential customers.
• Working knowledge of POS terminals.

EDUCATION
High School Diploma/GED required; college degree in Marketing or other related field preferred.
LANGUAGE SKILLS
Exceptional oral and written communication skills with a high level understanding of interpersonal skills to productively deal with business contacts and team members at all levels of the company. Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.
OTHER QUALIFICATIONS
Candidate must be a minimum of 21 years of age. Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate. Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department. In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.