Banquet Manager

The VISION of PlayLV Gaming is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist. The renaissance has begun, The Plaza Way!

Our guiding principles are:

• Always do the right thing
• Be respectful and considerate – everyone matters.
• Deliver more than others think possible.
• Show passion for what we do and enthusiasm for who we are.

Delivering on these promises requires amazing people. PlayLV Gaming takes pride in hiring an extremely talented, motivated, and diverse workforce that possesses the attitude and aptitude to work within a high-performance culture. Employees receive training, guidance, development, and leadership in order to effectively perform their responsibilities.

POSITION SUMMARY: The Banquet Manager is directly responsible for the planning, preparation, set-up, service, break-down and cleanup of breakfasts, luncheons, dinners, receptions, and other group events. This position provides supervision, leadership and direction to Banquet staff in both front and back of house. They are responsible for ensuring that events are executed smoothly and in accordance with guest specifications, to include linens, décor, set up, menu and all aspects of service.

Top 5 Specific Job Functions:

• Schedule and supervise banquet staff to ensure proper execution of event with a high level of guest satisfaction
• Places orders all non-food items and coordinates with banquet staff and banquet chef to ensure all items needed are in place
• Understand hotel policies and procedures as they apply to the position. Knowledgeable in issues such as fire, accident and loss, theft, emergency procedures, gambling, liquor sales, consumption and Health and Fire Department codes
• Work directly with group contact regarding specific requirements from start to finish, including verifying pre-arranged start and end times of functions, audio visual equipment, signage and handling of last minute changes
• Maintain inventory of banquet equipment and repair

Other Specific Job Functions:

• Coordinate the daily event and set up requirements, along with food and beverage service
• Obtaining a signature on the BEO and banquet check at the end of event from POC
• Attend weekly BEO/Catering meetings to review details of schedule functions
• Perform continual inspection of all areas under jurisdiction to ensure standards
• Prepare work orders for the maintenance of these areas
• Advise EVS staff of areas in need of attention
• Provide guidance and training to banquet staff regarding all procedures of food and beverage service
• Maintain good working relationships with members of other departments and serves as a liaison between departments
• Manage the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
• Other job-related duties as requested

RESPONSIBLE ALCOHOL MANAGEMENT

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention
• Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner
• Responsible for accurately checking Guest identification
• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
• Comply with all state and federal liquor laws

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Required:

• Minimum of three (3) to five (5) years of Banquet or Restaurant Management experience
• Working knowledge of catering sales systems such as Delphi
• Working knowledge and understanding of the Culinary Union bargaining agreement (as required)
• Knowledge of F&B operations and procedures
• Sound judgment and knowledge of banquet operations
• Excellent organizational skills to function effectively under time constraints and within established deadlines with particular attention to details
• Able to work under pressure dealing with multiple work assignments and meeting deadlines, and to make decisions and work independently
• Maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees and outside contacts while working under pressure and meeting deadlines
• Excellent customer service skills
• Interpersonal skills to effectively communicate with all business contacts
• Ability to effectively communicate in English, in both oral and written forms
• Working knowledge of Excel, Delphi, Info Genesis, SWS and MMS
• Operating experience with basic audio visual
• Knowledge of Culinary Collective Bargaining Agreement
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
• Well organized, detail oriented and self-motivated
• Ability to work a flexible schedule and split shifts
• Maintain neat, professional, and functional appearance

Preferred:

• College degree preferred
• Bilingual, English as the primary or secondary language
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Food Handler’s Card
• Alcohol Awareness Card

SUPERVISORY RESPONSIBILITIES:

• Banquet Food Servers
• Banquet Bar Hosts
• Banquet Porters
• Banquet Bar Porters

WORK SCHEDULE/HOURS:

• Varied

PHYSICAL REQUIREMENTS & WORK CONDITIONS:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Requires mobility and prolonged standing
• Requires bending and reaching form floor level to 7ft. with or without assistance.
• Requires lifting up to 50 lbs. with or without assistance.
• Require normal sense of smell, taste, touch and sound.
• Require eye/hand coordination and manual dexterity to operate job related equipment.
• Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second hand smoke.
• Work may be performed in small areas with a 3 ft. wide access.
• Tasks performed from sitting or non-sitting position.
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned areas.
• Work may entail chemical usage.
• Constant contact with fellow Team Members and guests.

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, The Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.