Cash Support Specialist

This position is responsible for:

• Coordination with Renown Revenue Cycle Information Technology as needed to address issues with remittance file loading into the hospital information system.

• Coordination with Renown’s designated electronic remittance vendor as needed to address issues with receipt of remittance files from insurance payors.

• Posting of all electronic payments accurately to patient accounts.

• Research and reconciliation of all unidentified electronic payments to be posted to the correct patient accounts.

• Research and posting of Medicare retractions, rebates, and payer level take back/PLB payments.

• Assists with training of new Cash Support Representatives as needed.

• Reporting to leadership staff concerns that are shared or observed.

• Compiling and reporting data reports as requested.

This position will perform audits on work performed by team members, and follow up with specialized training in areas of performance falling below standards. Will provide suggestions based on trends in electronic remittance processing for improvements in work processes, training procedures and materials.

High standards of courteousness, performance, diplomacy and respect for confidentiality are essential. This position has contact with all Renown Health departments, members, employers, staff and providers.

The incumbent must be able to identify and resolve problems, set goals and priorities, and represent the department in a professional manner. This position shall participate in the quality improvement and change management process. In this process, they must utilize and apply quality improvement tools, e.g. flowcharting, root cause analysis, etc.

This position does not provide patient care.

Minimum Qualifications
Requirements - Required and/or Preferred