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Form of workSixt is looking for a Technical Support Specialist(onsite) to act as the Tier 1 primary point of contact within the company for strategic guidance, technical solutions, and problem resolution. This position provides onsite and remote support to our internal clients who have critical response time requirements for their business technology systems.
The ideal candidate will have strong basic help desk skills enabling them to serve as an escalation point for the Tier 1 Help Desk to resolve complex issues. This position requires providing a premium level of support with quick and clear responses to our customers.
** This role is onsite from Monday through Friday - Schedule 1pm - 9pm**
Key Responsibilities:
Install, modify, and make minor repairs to computer hardware, software, networks, and databases
Resolve all assigned ITSD Tickets and provide support to Tier 1 escalations
Maintain an SLA of 2 business days on all tickets for the business
Maintain system functionality by testing computer components
Provide feedback to the IT Ops Manager on customer-facing issues
Consult with users to determine appropriate hardware and software needs, and assist in placing orders
Maximize computer systems' capabilities by studying technical applications and making recommendations
Confirm program objectives and specifications by testing new programs, comparing them with established standards, and making modifications
Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs before and after purchase
Train users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages
Keep up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies
Prepare reference material for users by drafting operation instructions
Update the IT Knowledge base directory with new help items for troubleshooting
Other duties as assigned
Associate degree or above in computer science, information systems, or related field
Prior experience working on a Helpdesk, in IT, or similar technical function
Experience working in ITIL driven ITSD
Excellent problem-solving and troubleshooting skills
Ability to communicate technical information in an accessible manner to non-technical employees
A process-improvement mindset
Software maintenance and testing capability
Vendor relations skills
Basic knowledge of networking principles and operating systems
Ability to effectively prioritize and execute tasks in a high-pressure environment
Customer-service focus
Collaborative mindset
Hands-on problem-solving ability
** This role is onsite from Monday through Friday - Schedule 1pm - 9pm**
About us:
We are a leading global mobility service provider with sales of 3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
