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SalaryYOUR MISSION (The Job Description)
The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; adhere to user security policies for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology.
THE NITTY-GRITTY (The Essential Job Duties)
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
- Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users
- Record all Help Desk interactions according to IT procedures
- Resolve basic to intermediate technology problems
- Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs
- Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process
- Perform preventative maintenance procedures on all technological equipment on a scheduled basis
- Communicate as directed with all Team Members and non-VHLV technology users regarding technological upgrades, system maintenance, or other technology related information
- Functional knowledge of property network infrastructure including IDF locations, wireless configuration, and network topology
- Basic i5 operations including error monitoring, user security, and printing
- Inventory equipment, software, and other VHLV technology
- Maintain compliance with Gaming, Sarbanes-Oxley, and PCI requirements
- Remain cognizant of changes in technology
- Any other functions deemed necessary
- Must be physically present at work, in assigned workstation, to perform all functions required of the position
- Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred
- Knowledge of Help Desk and IT operations
- Familiarity with various PC, POS, and printer hardware and software platforms
- Familiarity with i5 software
- Good technical and communication skills. These skills and abilities are typically acquired through six months to one year experience in a computer operator or technical support position
- Comp TIA A+ Certification, preferred but not required
Must have ability to:
- Work in an environment that is subject to varying levels of sound, temperature, smoke, and vibration
- Work with hazards such as cleaning chemicals, ink, or other chemicals and paper dust
- Assimilate information and clearly communicate with users, management staff or vendors in English
- Observe and direct actions of trainees and maintain required logs
- Review and comprehend all necessary documentation
- Work in physical nature including but not limited to balancing, bending, carrying, climbing, crawling, and reaching. These actions are required to install and replace terminals, printers and associated equipment
- Use a computer keyboard
- Diagnose potential problems with and replace peripheral devices without supervision
- 50% logical / 50% creative / 100% AWESOME
- Enjoy working with a team and alone as the situation dictates
- Adaptive, Flexible!
- Embody "great attitude"
- Unwavering integrity and endless work ethic
- Appreciate constructive feedback, as well as graciously providing the same
- Tenacious and self-motivated
- Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
