Field Customer Support Specialist (Collections) - Las Vegas Nv

Field Customer Support Specialist (Collections)

Location: Las Vegas, NV

Starting rate is $20/hour

ABOUT ACIMA:

Acima is a leading provider of lease to own solutions offering consumers a flexible and affordable way to access the products and services they need. We empower individuals with no credit or bad credit to obtain the items they desire through our easy leasing program. Our commitment to customer service and financial inclusion has made us a trusted partner for both consumers and retailers.

JOB PURPOSE:

Manage customer accounts and meet company collections expectations by resolving past due accounts. Use company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

KEY RESPONSIBILITIES:

● Coordinate with collections team to assist in resolving past due accounts
● Maintain accurate records of past due account activity
● Maintain accurate records of all field activity
● Complete customer field visits in a timely manner as assigned
● Complete customer product returns as scheduled
● Keep assigned vehicle(s) clean and maintained
● Follow all safety and product handling procedures
● Handle sensitive payment information securely

JOB REQUIREMENTS:

● Valid state driver’s license and good driving record
● Excellent communication and customer service skills
● Ability to talk on the phone when needed
● Ability to lift at least 50 pounds
● Capable of using basic technology
● Should have a general understanding of Microsoft Office
● Ability to work independently and with others
● Past collections or door to door sales experience is preferred

EDUCATION:

● High school diploma or equivalent

BONUS:

This position at the Company may be eligible for various bonus and/or incentive programs. To be eligible to receive bonuses or incentives, you must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law.

BENEFITS:

The Company offers coworker benefit plans for the benefit of eligible coworkers, such as group health benefits, Medical, Vision, Dental, Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Short & Long Term Disability, Accidental Death &Dismemberment Insurance, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Limited Purpose Plan, an Employee Assistance Program, as well as others that may be available.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Las Vegas, NV 89107: Relocate before starting work (Required)

Work Location: Hybrid remote in Las Vegas, NV 89107