Case Manager-Steven A. Cohen Military Family Clinic

Established in 1899, Child & Family Service (CFS) is a community-based organization with a mission of strengthening families and fostering the healthy development children. CFS has been a fierce advocate for children and families in the midst of social injustices and inequalities. Our statewide support, counseling, and therapeutic programs help individuals and families heal from trauma, prevent abuse and neglect, and can break the cycle of generational poverty.
OUR MISSION
Strengthening families and fostering the healthy development of children.
OUR VISION
Healthy, thriving individuals and families building strong, multi-cultural communities across generations.
OUR VALUES
HOPE values: Humility, Ownership, Perseverance, Engagement
We offer an extensive array of benefits for our employee including paid time off, preventative health care paid time off, birthday floating holiday, volunteer floating holiday, 15 Paid Holidays in a Year (16 in an Election Year), Medical/Dental/Vision/RX plans, Opt-out incentive, 401(k), flexible spending plans, & more.
Come join Child & Family Service and help us serve thousands in our communities!
SUMMARY OF DUTIES
The Case Manager is part of a multidisciplinary clinical team who serves as the bridge between clinical services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community. The Case Manager is estimated to support ~250 patients/year or70 patients at a time (based on expected utilization levels).
EDUCATION AND TRAINING REQUIREMENTS

• Four-Year College Degree from a school accredited by a recognized accrediting agency

• Over one year, up to and including two years.
• Other: 1+ year's case management experience, 3+ yearscase managementpreferred2+ years in a customer service focused environment

• Knowledge of/ experience working with local social service, public health, and VSO organizations and resources.
• Experience working with a military or veteran population(Preferred)
• Must demonstrate leadership capacity and ability to foster team-building and a supportive, flexible environment.
• Excellent written and oral communication skills. Must be highly organized, detail oriented, and reliable.
• Experience in the Department of Veterans Affairs or Department of Defense Clinical training in a military-or veteran specific academic graduate program.
• Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, supportive services personnel, funders, and the general public.
• Ability to make oral presentations.
• Ability to remain calm and maintain self-control during difficult circumstances and emergencies. Ability to adapt to change. Ability to respond in a professional manner in all situations.
• Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus.
• Ability to think analytically and evaluate the impact of case management recommendations.
• Ability to set work priorities and to evaluate and create solutions to work related problems.
• Ability to maintain boundaries. Strong math skills. Ability to assist veterans in developing a budget.
• Ability to diffuse and navigate through stressful situations & potential threatening behaviors for veterans or their families.
• Ability to persuade clients to make appropriate life decisions.
• Knowledge of case management services and community resources

• This job requires a valid Hawaii driver's license, a clear driver's abstract, and willingness to travel in personal vehicle on an as-needed basis throughout the island.
• This job requires a valid Hawaii driver's license, a clear driver's abstract, and use of personalvehicle totransport participants, as needed, as well as a willingness to travel in personal vehicle on an as-needed basis throughout the island.
• This position is subject to a criminal background investigation and continued employment is contingent on a record clear of convictions.