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Form of workDescription
JOB DESCRIPTION
Title: Case Manager, Department of Corrections / Harrington Hall (Individuals)
Reports to: Team Leader DOC Program
Purpose: Provides comprehensive case management to homeless clients being released from the RIDOC and current shelter clients determined to have significant incarceration histories and higher acuity, including assessment, case planning, evaluation of services and transition to housing.
Duties and Responsibilities:
- Advocates for the mission of the organization and promotes the vision and direction of the agency's values
- Delivers services with safety, respect, and effectiveness
- Follows all policies and procedures of the organization
- Participates in assessment review with Team Leader and Diversion & Assessment Specialist
- Completes SPDAT assessments as needed with clients
- Works with Housing Locator to identify appropriate housing and assist with all move-in activities
- Completes safety plan and risk minimization plan to appropriately support residents in community, including home visits and accompaniment to appointments
- Maintains professional rapport with service user, peers, and other community service providers
- Practices fidelity to the Intensive Case Management Housing First Model, working with service users to achieve greater independence over time
- Provides referrals to appropriate other service providers within the agency and externally
- Balances the needs of caseload based upon acuity, length of time in the program, state of housing stability, etc., supporting 18-25 individuals at one time
- Advocates for the resident as needed
- Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate
- Organizes and maintains resident case files in a timely fashion and in accordance with Crossroads policies and professional practice
- Performs other duties as assigned
Requirements
Education and Experience:
- Bachelor's degree in Human Services field OR
- Associates Degree in a Human Services field plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
- A certification in Case Management plus a minimum of 2 years experience in a Human Services field such as advocacy or case management OR
- A minimum of 8 years experience in a Human Services field such as advocacy or case management.
Knowledge, Skills and Abilities:
Ability to work in a fast paced environment
Must work well under pressure
Must be flexible and able to multi-task
Must be able to work effectively with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, developmental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and/or, other conditions or situations that have impacted housing stability
Must be solution-focused and organized in achieving objectives with all service users
Must be able to motivate and organize self to complete tasks with service users, often in non-therapeutic environments
Ability to maintain confidentiality in all aspects of the work environment
Excellent oral and written communication skills
Computer skills and data entry required
Requires reliable transportation outside of the public transit system
Must be able to pass a background check
Physical Demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, listening, speaking
Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.
Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor's Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/
