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Form of workJob Description SummaryThe Case Management Systems Analyst is responsible for supporting the HR Systems Case Management platform which includes developing an in-depth understanding of related systems, processes, plans and policies. You will identify trends and/or improvements and leverage expertise to work collaboratively across internal operations teams. You will also partner with leadership to strategize and help develop innovative multi-generational products/services while ensuring alignment to GE Aerospace needs, optimal employee experience and customer value. This includes driving and/or coordinating lean continuous improvement initiatives globally as necessary.
Essential Responsibilities:
- Delivers an agile, contemporary and world class quality HR Case Management product including support for end-to-end product lifecycle and customer value.
- Supports a cohesive product strategy balancing customer satisfaction, cost, business requirements, local law/regulations and delivery model decisions across the product lines.
- Partners with other Product Leaders to ensure Wing-to-wing integrated experiences and outcomes.
- Partners closely with Product Stakeholders to ensure alignment on policy and product needs.
- Deliver market leading, positive employee experience products with a sustainable competitive advantage.
- Develop and manage global performance metrics for new or improved product/process aligning with customer requirements, increased productivity and compliance. Support metrics reviews.
- Leverage lean methodology to delivery optimal customer value and employee experience.
- Work across a highly matrix organization (regions, businesses, technology, practice leaders and sourcing) to ensure collaboration and teamwork in delivering a quality product to our customers. Ensure the rationale for decisions broadly understood globally.
- Manage relevant interfaces and tools for the Product Line.
- Create and maintain all relevant product requirements and documentation.
- Work closely with Digital Technology team in support of all tools to execute change beginning in initial design through testing and to deployment.
- Partner closely with regional teams to create and execute test cases to support change.
- Evaluate all change for impact to all content assets (Tier 0, Training, and Global Standard Operating Procedures), makes appropriate updates, and works with Channel Strategy team to ensure on-time delivery.
- Grow through cross-training in at least one other Product Line to ensure resource flexibility as priorities adjust and change.
Qualifications/ Requirements:
- Bachelor’s degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 7 years of relevant work experience).
- Minimum 3 years prior professional work experience with demonstrated Case Management products
Desired Characteristics:
- Oracle Service Cloud knowledge/experience
- Workday knowledge/experience
- Experience leading with LEAN management principles
- Comprehensive understanding of and ability to assimilate regulatory and compliance requirements into an ongoing product design.
- Excellent verbal and written communication skills; ability to communicate effectively verbally and in writing across all levels within the organization
- Proven ability to identify/anticipate and solve complex issues and manage to complete resolution.
- Ability to organize and analyze data, detail-oriented
- Demonstrated courageous thinking skills
- Solid interpersonal skills; ability to work effectively in a team-based environment
- Strong customer service focus, with the ability to anticipate customer needs
- Experience establishing and maintaining customer and supplier relationships
- Supportive team player with a drive to create a positive work environment
- Applies solid judgment ensuring integrity, compliance, & confidentiality
- Passion for continuous process improvement and simplification
- Ability to work in a fast-paced environment, prioritize multiple tasks and meet deadlines
- Self-starter who can manage multiple tasks simultaneously with minimal supervision
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
Pay and Benefits:
- The pay for this position is $94,100 - 156,800. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on December 31st.
- Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
