Care Experience Supervisor

JOB DESCRIPTION:
The Care Experience Supervisor is responsible for the supervision of Caregivers and the daily care activities within their assigned territory, focused on ensuring optimum experience of clients and providing outstanding, compassionate, in-home care services.
RESPONSIBILITIES:

• Ensuring optimum client experience within given territory
• Caregiver supervision including growth and requirements, as well as support with onboarding, training, and performance
• Supervision and confirmation of all scheduling activities, including occasional access during off hours and weekends as needed
• Personal fulfillment of caregiving as needed
• Direct Link sales, installation, and maintenance
• Growth of clients and hours in given territory
• Relationship management with Case Managers in territory
• Work with Client Experience Specialist to coordinate ideal client-Caregiver placement

QUALIFICATIONS:

• 1-3 years experience in the home care industry, preferably including experience in one or all of care giving, customer service, or scheduling
• Proven ability to multi-task and manage multiple responsibilities
• Flexibility and willingness to travel within territory, up to 75% of time
• Technically savvy, including proficiency in use of smartphones, tablets, laptops and common computer software such as Microsoft Office, CRM, and scheduling systems
• Exceptional communication skills
• Basic medical industry or terminology understanding a plus

Compensation: $35,000.00 - $40,000.00 per year
HOME HELPERS HOME CARE
At Home Helpers Home Care, we are not only experts at providing outstanding, compassionate senior care services, but we also offer services for those with disabilities, new or expectant mothers, and anyone else experiencing difficulties. We take this responsibility very seriously.
TYPICAL SERVICES INCLUDE:

• Aiding with activities of daily living
• Assisting with shopping, errands & transportation
• Pick up prescriptions & assist with telehealth visits
• Light housekeeping
• Meal preparation
• Providing companionship

EQUAL OPPORTUNITY EMPLOYER: At Home Helpers Home Care, we are proud to be an Equal Opportunity Employer. All qualified applicants who apply to be a part of our home health care family will receive consideration without regard for race, gender, religion, color, national origin, sexual orientation, age, veteran status, disability, or any other protected status.
If you feel like you would be a great fit for our company, we invite you to apply! Every Home Helpers Home Care is an independently owned and operated franchise that uses the Home Helpers trademark under a license from H.H. Franchising Systems, Inc. All employees of local Home Helpers agencies are not employees of H.H. Franchising Systems, Inc, or any of its affiliates.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.