Care Coordinator (Mandarin + Cantonese Speaking)

About:

Welcome to Ideal Home Health, a fast-growing home care agency dedicated to serving the wonderful residents of New York. Having proudly surpassed our eight-year mark we are excited to announce our expansion with new offices in Brooklyn, Queens, and the Bronx, extending our ability to provide the best possible care to our clients. Our team is truly outstanding, and we're seeking diligent individuals to join us in delivering excellence.

Mission:

Here at Ideal Home Health, we believe in high performance and practice what we advocate. Our mission is to unleash the potential that lies within all of us, sometimes requiring innovative, disruptive approaches. We celebrate growth, with many of our team members having started in entry-level positions and later leading entire departments. We dream big, striving for nothing less than 110%, as we're more than just a company—we're a community deeply invested in each other's success.

If you are a high-achieving individual fueled by a desire to excel and inspire, we are eager to discuss career opportunities with you.

Overview:

We are currently in search of a proactive and detail-oriented Care Coordinator. Your primary role will involve staffing and scheduling caregivers to assigned patients and ensuring that all tasks are accurately documented in our software-based system. The ideal candidate should understand the importance of task completion, possess excellent organizational skills, and provide consistent support to our patients and/or caregivers.

Responsibilities:

• Staff caregivers to assigned patients using our software-based system
• Document all notes and tasks in the system accurately and timely
• Verify attendance with both patient and caregiver
• Report and document any incidents / concerns to Management
• Participate in On-Call Hours as scheduled (Bonus Reimbursement available!)
• Maintain accurate schedule data in the software-based system and adjust schedule as needed
• Follow guidelines and compliance procedures implemented by Ideal Home Health
• Proactively resolve, manage, communicate, and address matters related to patients and/or caregivers

Qualifications:

• Strong oral and written communication skills
• Ability to read, interpret, and communicate basic math and data
• Fluency in English, Cantonese, and Mandarin
• Proven ability to multitask, prioritize, and meet deadlines
• Basic knowledge of using a computer

Benefits:
Childcare Assistance/Reimbursement
Employer funded Healthcare
Commuter Benefits Program

Job Type: Full-time
Schedule: 9-5 M-F

Salary Range: $17-$22/HR

Additional Information:

• NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the organization. This is not a remote role/position.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Paid training
• Referral program

Schedule:

• 8 hour shift

Work setting:

• In-person
• Office

Application Question(s):

• Are you comfortable working in an office setting 9-5 Monday through Friday

Work Location: In person