Care Coordinator | King County

Job Summary: The Care Coordinator is responsible for assisting members and their families in obtaining and understanding services/programs available through the Health Homes Program in order to improve their health and overall well-being by communicating in the language in which the member best understands.  The Care Coordinator will be responsible for servicing members in King County.

Position Responsibilities: 

• Reviews data and interviews potential members to verify eligibility for enrollment in the Health Homes Program (HHP) and completes referral process when necessary. 
• Orients and educates members and their families by meeting with them to explain the role of the Care Coordinator, initiate a care plan, and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with their healthcare providers. 
• Works with healthcare professionals, community and social support services, and other company employees. 

• Documents evidence of care in the member’s record in a concise and timely manner using the EHR system. 
• Routinely checks in or schedules appointments with assigned members and maintains documentation of all member encounters to complete established reporting requirements. 
• Communicates with providers and care team regarding the members progress and care needs. 
• Explains and translates information related to the member’s care to and on behalf of the member, when necessary. 
• Identifies and follows-up on all referrals made to assure continuity of care and that member/family needs have been met. 

• Reassesses care plans to ensure effectiveness in achieving desired outcomes for members and their family. 
• Addresses member questions and processes member requests in a timely manner. 
• Investigates and directs member inquiries or complaints to appropriate staff members and follows up to ensure satisfactory resolution. 
• Follows established policies to enroll and disenroll members. 
• Maintains knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance. 

• Follows established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary. 
• Recognizes signs of child and elder abuse and reports appropriately to Child/Adult Protective Services. 
• Understands and abides by all departmental and companywide policies and procedures. 
• Complies with all safety and injury prevention policies and regulations. 
• Performs other duties as assigned or required. 

• The Health Homes Program is high touch in-person approach designed to meet members’ needs in person at the member’s preference, i.e., at home, at PCP clinic, at the hospital, at a coffee shop, etc.

Qualifications: 

• Education & Experience: Bachelor's Degree in sociology, social work, public health, physiology, or other related field OR Associates Degree + 1 year of experience
• Language:
  • Fluent in English (written and verbal)
  • Must be able to translate verbal and written information to and from the member.
  • Fluency in Spanish (written and verbal) strongly preferred.
•  License/certification: Current and valid Driver’s License and proof of auto insurance.
• Skills required:
  • Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs.
  • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner.
  • Ability to identify problems and use logic and related information to develop and implement solutions.
  • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures.

Physical Requirements: Physical demands associated with office work and driving, including but not limited to:

• Consistently operating a computer and other office equipment such as a telephone, calculator, copy machine, and printer.
• Must be able to remain in a stationary position 75% of the time.
• Must be able to move around the office and the community to meet own members and clients of the time.
• Frequently moving or carrying office equipment weighing up to 15 pounds across offices.
• Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested.

Travel Requirements:

• Hybrid - remote office location
• Care Coordinators are required to travel to their members within their designated assignments when conducting visits with clients in the field
• Eligible for mileage reimbursement for the use of your vehicle for business-related expenses

Benefits:

• This is a hybrid role working from home while still servicing members in person within King County!
• Medical, Dental and Vision Insurance 
• We cover up to 100% of your premium and 50% of your dependent premium depending on the plan! 
• Flexible Spending Accounts, Health Savings Accounts & Dependent Care Accounts are also available! 
• Life, AD&D and Short-Term Disability Insurance funded 100% by Titanium Healthcare 
• 401(k) plan 
• Employee Assistance Program 
• 11 Paid Holidays, 3 weeks of all-inclusive PTO per year (accrual begins on the first day of employment) as well as a separate Paid Sick Time balance