Care Coordinator

Key Responsibilities:

• Phone Intakes and Management:
• Respond to incoming calls promptly and professionally, answering questions or directing them to appropriate staff members
• Conduct initial screenings and intakes over the phone to assess clients’ needs and match them with appropriate counselors
• Gather relevant information from clients to complete intake forms accurately and efficiently
• Providing empathetic support and information to individuals seeking counseling services, addressing any concerns or questions they may have
• Taking detailed messages and ensuring timely follow-up on inquiries or requests
• Manage voicemail system, retrieving messages and responding or forwarding them accordingly
• Administrative Support
• Assist with scheduling appointments, managing calendars and coordinating logistics for counseling sessions
• Maintain client records and ensure confidentiality and compliance with relevant regulations
• Assist with billing and insurance verification processes as needed
• Collaborate with other team members to streamline administrative procedures
• Attend monthly staff meetings
• Meet bi-weekly with Executive Director to ensure continued communication and best client care
• External Relations
• Build rapport and establish positive relationships with clients, demonstrating empathy, patience and professionalism
• Address client concerns promptly and professionally
• Provide information about counseling services, fees, insurance coverage, and other relevant details to prospective clients
• Build relationships with referral sources and work to develop a community of resources that are trusted and verified

Qualifications:

• A passion for the mission and vision of Selah Counseling Center
• Experience in highly autonomous administrative roles
• Passionate about Christian Counseling and the role it plays in the Church and in the psychological world
• Excellent communication and interpersonal skills
• High integrity and desire to abide by counseling ethical codes
• Experience maintaining client records and documentation
• Ability to work collaboratively
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks efficiently
• Proficiency in Google Suite

Job Type: Part-time

Pay: $27.00 - $35.00 per hour

Schedule:

• Monday to Friday

Work setting:

• Hybrid work
• Outpatient
• Private practice

Ability to Relocate:

• Lincoln, NE 68505: Relocate before starting work (Required)

Work Location: Hybrid remote in Lincoln, NE 68505