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Form of workCreighton University is seeking to hire a Front Desk / Patient Care Coordinator for the School of Dentistry Pedo/OrthoTeam. The ideal candidate will be empathetic, flexible, and customer service driven. This position will function as a patient liaison during clinic sessions to ensure quality as to patient access, experience, and the flow and timeliness of Patient Care. Bilingual in English and Spanish languages preferred but not required.
Full-time entry level role will work Monday through Friday day hours (typically 7:30 am to 4:30 pm).
Key Responsibilities
- Primary contact for front desk registration and patient check-in/patient check-out.
- Patient admissions, scheduling, re-assignments, and referrals.
- Responsible for gathering patients' insurance information and setting up financial arrangements.
- Assigning students to Ortho patients, scheduling appointments with assigned students according to requirements. Ensure that enough students are present for Pedo block.
- Run monthly unscheduled appointment list to call and get all patients scheduled for recall appointments and scheduling pedo and ortho referrals.
- Monthly reports and mailings.
- This position will also include, but not limited to facilitating, faxes, correspondence, and record requests and any other associated clinical communications (phone calls , emails, data entry) and promoting positive patient and student clinical experiences.
Qualifications
- Bilingual, Spanish preferred but all applicants will be considered.
- High school diploma or equivalent.
- 1-2 years related experience.
- Excellent oral and written communication skills.
- Ability to multi-task.
- Organizational skills and attention to detail required.
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AAP/EEO Statement
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.
Disclosure Statement
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 701 N 20th St. Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.
