Client Care Coordinator

For 27 years, Home Instead® has delivered compassionate, high-quality care to seniors in the Lincoln community. Personalized in-home care can help people age in place safely with dignity and independence. We provide our person-centered "home care" no matter where "home" is. From the family home to senior communities, Home Instead brings the care aging adults need to wherever they call home.

• Objective:
  The Client Care Coordinator has overall responsibility for managing the client/family relationship and sales/service opportunities. The Client Care Coordinator is expected to perform a variety of duties that relate to Client Care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as sales opportunities to increase service hours.
  Primary Responsibilities:
• Overall responsibility for the client/family relationship with the office.
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Analyze the effectiveness of the services provided to each client from time to time and recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client's care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Maintain a quality assurance program.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Update or change billing rates, as appropriate.
• Execute service agreements outlining the contractual relationship with the client and the company.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issue as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures they are communicated and implemented within the team.
• Secondary Responsibilities:
• Participate as needed in all CAREGiver meetings
• Conduct Family Education sessions as needed
• Perform any and all other functions deemed necessary
• Education/Experience Requirements:
• College degree preferred.
• One-year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver's license.
• Knowledge, Skills and Abilities:
• Must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care.
• Must demonstrate excellent verbal and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies and procedures.
• Must demonstrate knowledge of the senior care industry.
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work.
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community.
• Must have the ability to present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Excel and Word.
• Must have the availability to work evenings or weekends as required.
• Must have the ability to perform duties in a professional office setting.
• Must have the ability to work as a part of a team.

We're looking for an individual who wants to make a difference and have a rewarding career, not just earn a living.
Join our team of passionate Key Player's to enhance the lives of aging adults and those who love them!
Position Information
Title:Client Care CoordinatorID:1161Seward & Saline Counties :Lincoln-Lancaster County
Please note that this is the job board for the franchise office located at 1400 Dahlberg, Suite E Lincoln, NE 68512. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at (402) 423-8119.