Call Center Specialist

Wage: $15.00/hr

Education:

High School Diploma or GED required

Medical Terminology Knowledge preferred

Medical Experience preferred

Responsibilities:

• Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Schedule appointments and maintain and update appointment calendars.

• Hear and resolve complaints from customers or the public

• Document and follow up on messages utilizing the “dash” system.

• Transmit information or documents to customers, using a computer, mail, or facsimile machine.

• Analyze data to determine answers to questions from customers or members of the public

• Communicate directly with the providers to ensure documentation is completed or correctly taken care of by the appropriate party.

Abilities:

• High-level of multi-tasking

• Time management skills

• Team player

• Follow step-by-step procedures

• Personable

Physical Requirements:

• Requires full range of body motion including handling and lifting of patients, manual and finger dexterity, and hand-eye coordination.

• Requires sitting for extensive periods of time

• Occasionally lifts and carries items weighing up to fifty (50) pounds

• Requires corrected vision, hearing, and speech within normal ranges

• Requires working under stressful conditions and sometimes irregular hours

• Potential contact with bloodborne pathogens, bodily secretions, etc.

About Suntree Internal Medicine:

We are a large private internal medicine practice located in Melbourne, Florida. We are an equal opportunity employer and we believe that education and training are a key part of success. Our values are to bring Sincerity, Inspiration, and Mastery into the workplace. We offer benefits, paid time off, and holidays after the 90-day probation period review.