Senior Pharmacy Resolution Specialist - Call Center Escalations

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Senior Pharmacy Resolution Specialist - Call Center Escalations - Remote - 9am - 6:30pm (EST)

Position Purpose: The Senior Pharmacy Resolution Specialist will act as a subject matter expert and handles more complex pharmacy issues and respond to escalated calls from members, provider/physician's offices and pharmacies. This role will make outbound calls and enters pharmacy overrides into systems based on approved guidelines and approvals provided from clinical pharmacists.

• Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests. Offers options including submission of a prior authorization request. Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards

• Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates)

• Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards

• Assists team members often guiding them to the appropriate resolution of more complex and difficult inquiries. Participates in the training of less experienced staff, including opportunity for job shadowing

• Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility. Presents proposed solutions in a clear and concise manner.

• Assists with audit preparation as needed

• Assists with miscellaneous special project work as assigned

Education/Experience: High School Diploma / GED. 2 years of experience. Call center / customer service experience in healthcare environment (pharmacy operations, managed care, pharmacy hospitals and or pharmacy retail settings)

License/Certification: Pharmacy technician certification preferred.

Working shift: 9am - 6:30pm M-F (EST)

(30-minute unpaid lunch and 2, 15-minute paid breaks.)

One year of pharmacy and/or 2 years Call Center, highly preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.