Call Center Representative/Customer Service

Job Overview:

As a Call Center Representative/Customer Service agent for a transportation service, your main responsibilities would include handling incoming calls from customers, providing information about the services offered by the transportation company, addressing customer inquiries.

Responsibilities:

Customer Interaction:

• Handle inbound calls, emails, and chats promptly and professionally.
• Address customer inquiries regarding our transportation services, pricing, schedules, and policies.

Communication:

• Maintain clear and concise communication with customers, colleagues, and other departments.
• Follow up with customers to ensure that their issues have been resolved satisfactorily and that they are satisfied with the outcome.

Documentation and Record-Keeping:

• Accurately document customer interactions, including complaints, inquiries, and resolutions, in our CRM system.
• Generate reports on call volume, customer satisfaction, and other key performance indicators as required.

Qualifications:

• High school or general equivalency diploma.
• Basic computer skills.
• Ability to multitask and manage time effectively.
• Excellent communication skills, both verbal and written, with a professional and friendly telephone manner.

Job Types: Full-time, Part-time

Pay: $22.52 - $26.25 per hour

Expected hours: 18 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Arlington, TX: Relocate before starting work (Required)

Work Location: On the road