Address
Form of workOverview
Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.
Jump-start your career with AAA Northeast!
Do you enjoy helping people, especially in their time of need? Come join our Roadside Assistance Call Center team and take your customer service skills to the next level! Our Member Service Counselor position is an integral role for providing exceptional service to our members while in a team environment that fosters growth and learning. Our teams enjoy fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members' lives while enjoying a remote work environment!
Our Member Service Counselors answer inbound calls from our members requesting emergency road service, provide details to members questions as well as explain our diverse membership benefits while building strong relationships, and provide exceptional service to our members and potential members.
Responsibilities
WHAT YOU WILL BE DOING:
• Answer emergency road service calls by gathering pertinent information regarding member safety, breakdown location and nature of the vehicular problem.
• Provide information on road service policies/procedures, ensure member is aware of any cost associated with the service being provided.
• Counsel potential members who need service on the benefits of AAA membership benefits. When appropriate, advises the member of other AAA products and services, such as mobile battery replacement, Premier and PLUS Memberships benefit, and car rentals.
• Performs other job-related duties as required.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.
Qualifications
WHAT YOU NEED:
• High School diploma or GED required, or 4 years relevant experience.
• Basic level computer skills with relevant software applications.
• One year of customer service and/or Call Center experience required.
• Must be Motivated and goal oriented.
• Ability to work in a face paced, high volume position, while still able to manage multiple computer platforms to complete tasks.
AAA Northeast is driven by the diverse talents, skills, passion, and expertise of our team. We're continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.
Jump-start your career with AAA Northeast!
Do you enjoy helping people, especially in their time of need? Come join our Roadside Assistance Call Center team and take your customer service skills to the next level! Our Member Service Counselor position is an integral role for providing exceptional service to our members while in a team environment that fosters growth and learning. Our teams enjoy fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members' lives while enjoying a remote work environment!
Our Member Service Counselors answer inbound calls from our members requesting emergency road service, provide details to members questions as well as explain our diverse membership benefits while building strong relationships, and provide exceptional service to our members and potential members.
Responsibilities
WHAT YOU WILL BE DOING:
• Answer emergency road service calls by gathering pertinent information regarding member safety, breakdown location and nature of the vehicular problem.
• Provide information on road service policies/procedures, ensure member is aware of any cost associated with the service being provided.
• Counsel potential members who need service on the benefits of AAA membership benefits. When appropriate, advises the member of other AAA products and services, such as mobile battery replacement, Premier and PLUS Memberships benefit, and car rentals.
• Performs other job-related duties as required.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.
Qualifications
WHAT YOU NEED:
• High School diploma or GED required, or 4 years relevant experience.
• Basic level computer skills with relevant software applications.
• One year of customer service and/or Call Center experience required.
• Must be Motivated and goal oriented.
• Ability to work in a face paced, high volume position, while still able to manage multiple computer platforms to complete tasks.
AAA Northeast is driven by the diverse talents, skills, passion, and expertise of our team. We're continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
