Company

AAA NortheastSee more

addressAddressNew York, NY
type Form of workFull-Time
CategoryInformation Technology

Job description

Overview
Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.
Jump-start your career with AAA Northeast!
Do you enjoy helping people, especially in their time of need? Come join our Roadside Assistance Call Center team and take your customer service skills to the next level! Our Member Service Counselor position is an integral role for providing exceptional service to our members while in a team environment that fosters growth and learning. Our teams enjoy fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members' lives while enjoying a remote work environment!
Our Member Service Counselors answer inbound calls from our members requesting emergency road service, provide details to members questions as well as explain our diverse membership benefits while building strong relationships, and provide exceptional service to our members and potential members.
Responsibilities
WHAT YOU WILL BE DOING:
• Answer emergency road service calls by gathering pertinent information regarding member safety, breakdown location and nature of the vehicular problem.
• Provide information on road service policies/procedures, ensure member is aware of any cost associated with the service being provided.
• Counsel potential members who need service on the benefits of AAA membership benefits. When appropriate, advises the member of other AAA products and services, such as mobile battery replacement, Premier and PLUS Memberships benefit, and car rentals.
• Performs other job-related duties as required.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described.
Qualifications
WHAT YOU NEED:
• High School diploma or GED required, or 4 years relevant experience.
• Basic level computer skills with relevant software applications.
• One year of customer service and/or Call Center experience required.
• Must be Motivated and goal oriented.
• Ability to work in a face paced, high volume position, while still able to manage multiple computer platforms to complete tasks.
AAA Northeast is driven by the diverse talents, skills, passion, and expertise of our team. We're continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Refer code: 7465534. AAA Northeast - The previous day - 2023-12-28 18:21

AAA Northeast

New York, NY
Jobs feed

Administrative Assistant

Coreweave

Roseland, NJ

From $65,000 a year

Experienced Retail Sales Associate

Go Green Cbd

East Rutherford, NJ

$16 - $22 an hour

Specialty Sales (Style, Tech, Beauty) (T2475)

Target

Bronx, NY

$17.75 an hour

Climate Change Activist

Community For Sustainable Energy

Fort Collins, CO

From $20 an hour

Assistant Store Manager FT

Lids

Rancho Cucamonga, CA

$31K - $39.3K a year

Front End Entry Level

Albertsons Companies

Fort Lee, NJ

$29.5K - $37.4K a year

Assistant Store Manager, Ontario Mills Mens

Michael Kors

Empire, CA

$26 - $30 an hour

Store Assistant Manager

Daiso Usa

Rancho Cucamonga, CA

$20 an hour

California: Merchandising and Inventory Leader

Petsmart

Fontana, CA

$16.86 - $33.68 an hour

Assistant Store Manager

Tory Burch

Ontario, CA

$22 - $27 an hour

Share jobs with friends

Related jobs

Call Center Representative (Remote)

Part-time Inbound Call Center Representative -EMW

Prime Storage Group

From $18.50 an hour

Saratoga Springs, NY

7 hours ago - seen

Customer Service Representative/Banking Call Center

Bank Of Greene County

$18 - $22 an hour

Catskill, NY

3 days ago - seen

Experienced Call Center Representative - Now Hiring

Government Employees Insurance Company

$21.34 - $33.75 per hour

Valley Stream, NY

4 weeks ago - seen

Call Center Representative

Eagle Rock Properties

Plainview, NY

4 weeks ago - seen

Patient Access Representative (Call Center)

St. Barnabas

New York, NY

4 weeks ago - seen

Temporary Call Center Representative

National Grid

New York, NY

a month ago - seen

Call Center Representative II

University Of Rochester Medical Center

From $18.52 an hour

Rochester, NY

2 months ago - seen

Dental Call Center Representative

Group Health Dental

$20 - $21 an hour

New York, NY

2 months ago - seen

Call Center Representative

Care For The Homeless

$21.97 - $24.72 an hour

New York, NY

2 months ago - seen

Part-Time Service Representative (Cooperator Call Center)

Riverbay Corporation

$16.50 an hour

Bronx, NY

2 months ago - seen

CALL CENTER REPRESENTATIVE

Fromers Eye Centers

$15 - $18 an hour

Bronx, NY

2 months ago - seen

Call Center Representative

Aaa Hudson Valley

$18 - $20 an hour

Albany, NY

2 months ago - seen

Contact Representative- Women Veterans Call Center

York State Department Of Labor

New York, NY

2 months ago - seen

Call Center Representative

Atd Technology

From $27 an hour

New York, NY

2 months ago - seen

Call Center Representative

Beam Living

New York, NY

2 months ago - seen

Call Center Representative

American Orthopedic Partn

Kew Gardens, NY

2 months ago - seen

Call Center Representative at Fountainhead Group

Macny's Job Board

$18 an hour

New York Mills, NY

2 months ago - seen