Address
Form of workJob Title: Resident Services Specialist
FLSA Status: Non-Exempt, Hourly
Location: New York, NY
Worksite Status:Onsite
Beam Living, a Blackstone portfolio company, is a vertically integrated Real Estate management company that creates, manages, and supports communities throughout New York City.
We are focused on being a great place to work, live & grow. We are part of a competitive NYC residential real estate market and need a talented team to deliver on our promises to residents and to communicate to the world why they should live in our communities.
We are looking for someone to join our Resident Services Team in the role of Resident Services Specialist. If you are interested in helping take care of our residents today with empathy and a positive attitude, then maybe you should join us.
Only read further if you are:
- Kind
- Thoughtful
- Honest
- Committed to leaving people and places better than you found them
- Someone who cares about building a great place for people to work, live & grow.
You should be:
- A passionate individual who believes that helping others is a noble cause and that leading with empathy is the only course of action.
- Open to the challenge of solving complex resident issues.
- A team player who is passionately committed to excellence and will relentlessly pursue the team’s goals.
- A doer who believes that if we do something, we should do it better than anyone.
- Flexible. Things change.
What you will do:
- Submit maintenance work orders, answer general inquiries, and be a calm and welcoming presence.
- Be a friendly face that represents the company as a point person for all resident communication.
- Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor”
- Provide residents with solutions to their problems. We use a number of different applications (Microsoft Office, Microsoft Dynamics, Brivo) to address a wide variety of issues.
- “Do The Right Thing” when helping a resident.
- Handle resident inquiries through phone calls, emails, and cases.
- Use de-escalating techniques to actively listen and respond to residents with empathy.
What you should have:
- A bold desire to get things done, making sure we are delivering on our promises.
- Strong understanding of customer service. Hospitality experience is a plus.
- An ability to follow processes that will deliver in a high volume, fast paced environment, without compromising work quality.
- A love for doing what others won’t and solving very difficult problems.
- A desire to grow and take on ever increasing responsibility.
What we offer:
We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.
Hourly Rate: $21.60
Exact compensation may vary based on skills, experience & location.
A full slate of benefits that includes things like paid parental leave, educational assistance, and mental health resources.
Treating people with kindness and respect will always be at the core of what we do. If you care about what you do and how it impacts others, then maybe you should be part of our team.
A few of the people you will work with:
Stephanie
Siobhan
Kaitlin
Michelle
City Life Just Got Happier
Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
