Call Center Representative / Customer Service

Job Overview:

As a Call Center Representative / Customer Service specializing in Regulatory Information Management System (RIMS), you will be the primary point of contact for users seeking assistance with our regulatory compliance software. Your role is critical in ensuring clients have a positive experience, providing support, and guiding them through the use of our RIMS.

Responsibilities:

Client Support:

• Provide exceptional Customer Service by addressing inquiries, resolving issues, and guiding users through the functionalities of the Regulatory Information Management System.
• Assist clients in understanding regulatory compliance processes and using the RIMS effectively.

Communication:

• Interact with clients via phone, email, and chat in a professional and courteous manner.
• Clearly communicate complex technical information to both technical and non-technical users.

Documentation:

• Accurately document client interactions, issues, and resolutions in the customer support database.
• Contribute to the creation and maintenance of knowledge base articles for common issues and solutions.

Feedback Collection:

• Gather client feedback on system usability, features, and overall satisfaction.
• Collaborate with the product development team to communicate client needs and potential enhancements.

Qualifications:

• High School Diploma or the equivalent.
• Willingness to learn and to take on new challenges.
• Proficient data entry skills.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.

Job Types: Full-time, Part-time

Pay: $21.49 - $26.07 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Chesapeake, VA (Required)

Work Location: Remote