Call Center Customer Service Representative

NICE Heating & Air, a Northern Virginia based HVAC company, is seeking a Customer Service Representative to join their team. The successful candidate will join a company that prides itself on delivering top-notch heating, ventilation, and air conditioning services. The Customer Service Representative will be responsible for building strong relationships with clients, taking orders and scheduling appointments, handling inquiries, and resolving customer complaints. Additionally, they will receive ongoing training and be part of a supportive and positive workplace.

• Build and maintain strong relationships with clients.
• Take orders and schedule appointments using software tools.
• Answer customer inquiries via phone, email, and chat.
• Resolve customer complaints quickly, efficiently, and professionally.
• Communicate effectively with clients regarding product and service offerings.
• Develop knowledge of the HVAC industry and become familiar with company products and services.
• Attend staff meetings and training sessions to remain up-to-date with developments within the company.

Requirements

• Minimum of 2 years of experience in Customer Service setting.
• Excellent phone etiquette and communication skills.
• Proficiency with G Suite and web-based scheduling software Service Titan.
• Ability to resolve conflicts and handle difficult situations in a professional manner.
• Strong organizational skills and attention to detail.
• Basic knowledge of HVAC industry and products.
• Ability to work as part of a team and independently, as needed.

Benefits

• Our top performers are among the highest-paid Call Center people in the area!
• Great PTO and benefits, including (401k with company match, health insurance, life insurance, dental, vision, etc!)
• Weekly training led by the best coaches in the industry!
• Employee appreciation rewards program! Earn points for doing your job!
• New technology, including iPad & access to integrated software, VR training, Nexstar certifications, and access.
• 401k Plan with a company match.