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SalaryJob Summary:
As a Call Center Agent specializing in Customer Service for Software Development, you will be the primary point of contact for clients seeking assistance with our software products. This role requires a combination of technical knowledge, excellent communication skills, and a strong commitment to delivering exceptional customer service.
Responsibilities:
Customer Interaction:
- Respond to customer inquiries and issues related to software products via phone, email, or chat.
- Provide clear and concise explanations of software features, functionalities, and troubleshooting steps.
- Ensure a positive and friendly customer experience during all interactions.
Technical Support:
- Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
- Guide customers through step-by-step solutions and provide remote assistance when necessary.
- Collaborate with the software development team to escalate and resolve complex technical issues.
Product Knowledge:
- Stay informed about the company's software products, updates, and new releases.
- Effectively communicate software-related information to customers, including potential benefits and improvements.
Quality Assurance:
- Ensure that customer interactions meet or exceed quality standards.
- Participate in ongoing training sessions to stay updated on software advancements and industry best practices.
Qualifications:
- High school degree or equivalent.
- Basic computer knowledge and typing skills.
- Ability to multitask and manage time effectively.
- Capable of staying focused and tuning out outside distractions.
Job Types: Full-time, Part-time
Pay: $21.62 - $25.91 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
