Customer Service Agent - Call Center

About us

Field Data Technology is a small business in Falls Church, VA. We are a professional, collaborative, data-driven company. We are recruiting for our Customer Service Agent contract position. This role is responsible for handling and providing high quality and efficient Customer Service to retailers applying into the SNAP program. Other duties include assisting with other project related duties if needed. Excellent communications skills and having a great work-ethic are required.

Our work environment includes:

• Modern office setting
• Established Amenities

CUSTOMER SERVICE AGENT JOB DESCRIPTION (Contract)

Job Description:

The SNAP Customer Service agent contract position is responsible for speaking English and or Spanish fluently to customers while delivering high quality consistently. As well as assisting with other SNAP tasks. We are looking for a Customer Service Representative to join our team and provide excellent Customer Service to our clients. The successful candidate will be responsible for responding to customer inquiries via phone, resolving customer complaints, and providing general information about products and services. The ideal candidate will have excellent communication skills, a positive attitude, and a strong commitment to customer satisfaction.

Responsibilities:

• Handle high inbound call volume. Provide accurate, valid and complete information by using the right methods/tools
• Identify and assess customers’ needs to achieve satisfaction, meet company expectations and call metric goals
• Take the extra mile to engage customers and provide high quality Customer Service at all time
• Support work procedures and processes of the company and departmental standards and strategic directives. Uses appropriate judgment in upward communication regarding customer’s concerns.

Education and Qualifications:

• High school diploma/GED diploma or Associate’s Degree
• Fluent Oral and Written Communication Skills.
• Great Attention to Detail and People Skills
• Great Organizational and Multitasking Skills
• Problem Solving and Critical Thinking Skills
• Entry level Technical and General Troubleshooting Skills
• Must be US Citizen
• Must be pass a standard background check

Classification:

Non - Exempt - Promotion

Salary Range:

$17.20 per hour and additional SCA wage $4.41 per hour

Reports to: Felix Melendez & La-Nette Sugars

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, Evening - Shift 11-8 PM

Education and Experience:

High school diploma or GED diploma/Associate’s Degree or at least one year of solid Customer Service experience

Other Duties:

Please note that this job description is designed to cover a comprehensive listing of activities, duties or responsibilities. However, duties, responsibilities and activities may change at any time based on the needs of the business.

Job Type: Full-time

Pay: $21.61 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person