Call Center Agent/Customer Service

Job Summary:

As a Call Center Agent specializing in Customer Service for Software Development, you will be the primary point of contact for clients seeking assistance with our software products. This role requires a combination of technical knowledge, excellent communication skills, and a strong commitment to delivering exceptional customer service.

Responsibilities:

Customer Interaction:

• Respond to customer inquiries and issues related to software products via phone, email, or chat.
• Provide clear and concise explanations of software features, functionalities, and troubleshooting steps.
• Ensure a positive and friendly customer experience during all interactions.

Technical Support:

• Diagnose and resolve software-related issues, including installation, configuration, and usage problems.
• Guide customers through step-by-step solutions and provide remote assistance when necessary.
• Collaborate with the software development team to escalate and resolve complex technical issues.

Product Knowledge:

• Stay informed about the company's software products, updates, and new releases.
• Effectively communicate software-related information to customers, including potential benefits and improvements.

Quality Assurance:

• Ensure that customer interactions meet or exceed quality standards.
• Participate in ongoing training sessions to stay updated on software advancements and industry best practices.

Qualifications:

• High school degree or equivalent.
• Basic computer knowledge and typing skills.
• Ability to multitask and manage time effectively.
• Capable of staying focused and tuning out outside distractions.

Job Types: Full-time, Part-time

Pay: $21.62 - $25.91 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote