Call Center Representative

Overview:

We are actively recruiting for a Call Center Representative to join our growing team at Cleaver Medical Group.

Summary of essential job functions

· Must have Excellent Customer Service experience.

· Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)

· Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated

· Accurately enters personal, guarantor and insurance information into Software Program

· Creates patient registrations, Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls

· Addresses patient inquiries and provides support as needed

· Performs other related duties as required

Qualifications

· Must have a High School Diploma or an equivalent degree

· Experience in Call Center environment or medical office setting preferred

· Strong data entry skills, general clerical aptitude and basic knowledge of record keeping

· Able to make simple computations and tabulations accurately and with reasonable speed

· Able to deal with a variety of customers professionally and cheerfully, even under pressure

· Provide strong problem-solving abilities

· Maintain confidentiality and discretion as a rule

· Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines

· Skilled in Microsoft Word and Excel

Please apply via the link below

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5a8108df-4c81-40ad-9ccd-7ec92640c4bb&ccId=19000101_000001&jobId=439694&lang=en_US&source=EN

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person