Call Center Representative

Harris Plumbing, Heating, Air, & Electrical* is a growing!*

• Paid Holidays with no on-call; Paid PTO; Paid Birthday off
• Medical, Dental and Vision insurance offered
• Supplemental insurance offered
• 401k with company match at 4% (waiting period for eligibility)
• Paid training, on-going instruction and coaching
• Employee appreciation activities and events
• Hourly and extra incentive programs

THE OPPORTUNITY:
Join our team of optimizers! Start your career path with Harris where you will be empowered to directly impact the Company’s success from day one and every day thereafter. Taking pride in delivering 5-star customer service will always be recognized and rewarded. This is definitely not your old school, 9-5 gig and definitely not your average Call Center and that’s just the way we like it!
Our goal as a department is to work hard, play hard and “book the call” to win every day!
THE RESPONSIBILITIES:

• Provide 5-star customer service every day. After all, without helping people we do not exist
• Accurately enter client information and to convert incoming calls into booked opportunities
• Take pride in the quality of work you create
• Communicate with our clients via electronic formats, live chat, portals, and email
• Manage clients satisfaction, with happy calls, cards and responding to reviews
• Be apart of a team where you are empowered to share ideas to improve processes and the customer experience
• Take ownership of each clients satisfaction from start to finish
• Have a great attitude and be willing to learn and grow every day

THE QUALIFICATIONS:

• Strong verbal and written communication skills
• Proficient typist and easily adapt to new software applications
• Great attention to detail and accuracy
• Self-motivated individual who enjoys winning as a team
• Optimistic, enthusiastic, and people-centric focus
• Great problem-solving skills and ability to collaborate

Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $20.00 per hour