Call Center Representative

Position: Call Center Representative
Classification: Exempt
Department: Call Center
Status: Full Time
SUMMARY/OBJECTIVE
The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into all systems used by Ankle & Foot Centers of America, scheduling patient appointments and answering the phones. All employees are expected to exhibit professional, ethical and respectful behavior in accordance with the company's mission, vision and values.
Call Center Representative Responsibilities:
• Greet all patients and visitors with a smile
• Enter and update as needed, patient demographics
• Scheduling Patients Appointments
• Communicating with locations via In-Baskets
• Blocking Physicians Schedule "Physician Out of office" in EMR system
• Verify patients insurance
• Exhibit excellent communication skills over the telephone and in-person
• Create correspondences, reports, memos and forms as requested by physicians and/or administration
• Schedule mutually acceptable patient appointments for patients and physicians, obtain and enter referral information
• Demonstrate excellent customer service skills in all interactions
• Work as a team with all departments within the company
• Distribute mail, faxes and routine correspondences
• Strictly comply with the Health Insurance Portability and Accountability Act (HIPAA) in protecting patient privacy and federal and state regulations
• Additional job related duties or projects as needed
COMPETENCIES
• Effective communication skills
• Relationship management
• Business acumen
• Proficiency with Microsoft Suite
• Ethical conduct
• Proficient typing skills
SUPERVISORY RESPONSIBILITY
This position does not have supervisory responsibilities.
WORK ENVIRONMENT
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly to talk and listen. This is largely a sedentary role; however, there may be times of standing. Some bending, lifting of 5 to 10 lbs and routine computer usage.
POSITION TYPE AND EXPECTED HOURS
This is a full time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m.
TRAVEL
Travel is required based on the company needs and as job duties demand.
PREFERRED EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Two to three years of experience in Call Center setting
OTHER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. All employees have a responsibility to comply with our organization's policies and procedures, code of conduct, etc. Additionally, adherence to the code of conduct, timely reporting of any issues, and completion of compliance training is a condition of employment.