Call Center Recruiter

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

Camping World & Good Sam is seeking a collaborative and motivated Call Center Recruiter to join our Talent Acquisition Team. As a Call Center Recruiter you will be responsible for providing full-cycle recruiting support to our Regional Call Centers by sourcing, screening, and hiring qualified candidates to support our Call Center operations, fielding Hiring Manager and candidate questions, scheduling interviews, and coordinating with our HR Coordinators on additional administrative tasks. As a Call Center Recruiter, you'll have a strong understanding of the entire recruitment process, support sourcing initiatives, assist with hiring events, and support the Field Talent Acquisition team as needed.

Responsibilities of a Call Center Recruiter include:

• Recruiting: Partner with Regional Field Recruiting team and Field Talent Acquisition Manager to develop and execute a harmonious recruiting strategy. Identify innovative sourcing opportunities and build strong pipelines, including hiring events locally as needed. Partner with cross functional teams to anticipate changes in hiring needs. Conduct thoughtful screening conversations, present candidates to hiring managers with rationale that conveys an understanding of the unique aspects of the role. Be a brand advocate, learn and effectively convey our total rewards program to candidates and negotiate appropriate offers. Support high-volume requisitions across departments, confidential searches, and support the Talent Acquisition team cross-functionally as needed. Ensure effective onboarding, anticipate and resolve challenges.
• Candidate Experience: Provide a top-notch candidate experience by recognizing that candidates are people first. Resource for questions relating to the hiring process from candidates and ensure that whether a candidate receives a position with Camping World or not, that he/she will remain a customer and interested in working for us in the future. Resolves questions and/or issues in a timely manner and provides excellent customer service.
• Hiring manager Experience: Build trusting and strong partnerships with hiring managers by providing a high-quality experience. Spend time learning the business you support and working with managers to understand forecasts and anticipate hiring needs. Act as a resource for fielding questions relating to the hiring process for hiring managers; schedules interviews with dealerships within assigned region in partnership with Field Talent Acquisition Manager.
• Requisition Management: Actively monitors evergreen requisitions to effectively source, screen, and disperse qualified candidates to Call Center Hiring Managers; develops creative sourcing methods to fill open positions in a timely manner.
• Proactive Sourcing: Think beyond platforms to develop innovative sourcing strategies to create a consistent flow of diverse top-tier candidates relevant to all aspects of the business. Develop deep relationships with Call Center leaders, nearby colleges and universities, high schools, and community partners. Effectively leverage reputable platforms appropriate for the role (LinkedIn, Indeed, Direct Employers, Community Partnerships, Diversity Sourcing sites, and our ATS). Network and build relationships in the industry and the community to enhance proactive sourcing. Strategize with members of Talent Acquisition team on the best way to fill open requisitions.
• Represent Our Brand: Be a brand advocate with every interaction. Elevate candidate experience by working with the Regional Field Recruiters and Field Talent Acquisition Manager to identify and execute consistent brand standards. Partner with hiring managers and department leaders to develop accurate, engaging recruiting materials, including job postings.
• Deliver Results: Be accountable to key metrics including time to fill, sourcing effectiveness, quality of hires, and hiring manager and candidate satisfaction.

Critical Success Factors:

• Passionate brand advocate
• Proven track record of success in a high-volume recruitment environment
• Experience recruiting hourly/non-exempt candidates in Call Centers or other service-based industries
• Ability to quickly pivot and re-prioritize tasks based on needs of the business
• Effectively communicates with all levels of the organization and cross collaborates with multiple departments
• Demonstrated ability to think differently about recruiting
• Self-motivator and ability to take initiative; relies on experience, relationships, and knowledge of the business in the absence of information
• Creates a sense of urgency and educates team on the importance of process
• Establishes a human connection with employees and candidates to improve company culture and positively impact candidate experience
• Ability to manage multiple tasks simultaneously
• Demonstrates a growth mindset
• Accepts and adapts well to change
• Develops clearly defined hiring plans and effectively communicates to all levels

Education and Experience:

• Bachelor's degree and/or 4+ years of experience as a recruiter, senior recruiter, sourcer or related role
• Experience in the automotive, RV, outdoor, and/or manufacturing industry is preferred
• Knowledge of HR policies, labor laws, and fair employment practices is a plus
• Experience in building relationships with community organizations
• Ability to effectively manage multiple tasks at one time
• Hands-on experience with sourcing techniques
• Manages time and priorities effectively
• Familiarity of recruiting tools and/or HR software solutions
• Bilingual or multilingual verbal and written communication skills a plus

Physical Requirements:

• Consistently operates a computer, telephone, and other office machinery
• Must be able to remain in a stationary position for a prolonged period of time
• Willingness to travel; sometimes with short notice
• Ability to lift 15 lbs. in connection with career fairs

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com.
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Our story starts with our customers, the campers and outdoor enthusiasts. Camping World began in 1966 as a small store in Beech Bend Park outside of Bowling Green, Kentucky. What began as a way to fulfill campers' requests for supplies has grown into the largest outdoor lifestyle retailer with over 190 stores and over 14,000 employees.

Our Brands

Camping World is the leading RV and outdoor lifestyle retailer providing new products, services, and support to recreationists everywhere. Good Sam provides everything customers need to have a good trip--from savings on fuel and campgrounds to roadside assistance and other specialty services. RVs.com is the easiest way to buy a new or used RV completely online. Overton's is the world's largest boating and marine accessories dealer, helping customers have more fun on the water for longer with the best gear and products. Browse thousands of RVs, buy and finance online, and we deliver your RV to your home or campsite.