Call Center - Bilingual Spanish

Job Number: 223643
Join Forbes’ 2023 Best Employer for Diversity!
If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual Call Center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.

MUST-HAVE QUALIFICATIONS

• Two years of post-secondary education or higher
• Instead of the above, two years of relevant work experience
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Fluent in Spanish and English (verbal and written)
  Training starts: March and April 2024
  Schedule: Most schedules will include a weekend day and evening hours after completion of training

WORK FROM HOME OFFICE REQUIREMENTS

• Designated workspace free from noise and other distractions
• High-speed internet at your expense unless otherwise required by law
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector

Please refer the Job description for details