Inside Sales Representative (Call Center- Bilingual)

General Description

Are you looking for an Inside Sales position where warm leads are handed to you? Do you enjoy helping people feel better and live their best life? Us too! Chiro One Wellness Centers is a high-growth organization looking for an Inside Sales Representative to join our expanding team. Chiro One is a high-quality chiropractic care company with over 150 clinics across the nation, our clinical care teams provide non-invasive, drug-free chiropractic care to help thousands of patients live happier, healthier lives each month.

This role is a good fit for a highly motivated individual who is goal driven, service-focused and looking to be a part of a mission-driven organization

This position is the first point of contact for prospective patients or leads reaching out for chiropractic care and, as a part of a 16 person team, is responsible for effectively communicating the value of receiving treatment at our clinics to convert leads into patients. Top Key Performance Indicators (KPIs) for the role include the conversion rate of leads to new patient appointments and the number of new patient appointments booked. A key component of the compensation for this role is a lucrative monthly bonus linked to monthly KPIs. On average, each Inside Sales Representative handles 40-60 leads daily, primarily from inbound calls and online form fills, and works to convert them to new patient

appointments utilizing technologies such as Talkdesk CCaaS, Salesforce CRM, Outlook email and nurture technology platforms. Not familiar with those technologies? No problem. We provide initial and ongoing training with a ramp up period to support you!

Essential Functions and Responsibilities

1. Attend training sessions (over first 2 weeks) to learn about our care model, processes and systems to gain an understanding of the role and effectively ramp up to the full role responsibilities.
2. Act as an integral member of a 15 member Inside Sales team responsible for converting patient leads into patient appointments utilizing phone, chat, email, and text communication channels.
3. Accountable for meeting and surpassing daily, weekly, and monthly “appointment kept” and conversion targets.
4. Manage a high volume of leads comprised of inbound and outbound calls, chats and form fills to ensure an outstanding patient experience.
5. Utilize sales skillsets including service knowledge, rapport building, active listening, communication, qualification questioning, objection prevention and handling and closing.
6. Promote the services and benefits of Chiro One and MyoCore’s treatment including competitive differentiators regarding our high-quality care model.
7. Discuss potential chiropractic care options with potential patients with a sympathetic and caring tone to provide an outstanding patient experience.
8. Effectively administer outbound calls to confirm new patient appointments and reschedule first-visit missed appointments (60-90 minutes/day).
9. Gain proficiency across various systems as new technologies and system enhancements are rolled out.

Minimum Qualifications

1. Experience successfully meeting and surpassing sales goals.
2. Excellent verbal and written communication skills, with the ability to call, email, and text potential patients.
3. Highly motivated and goal oriented.
4. Detail-oriented and process driven.
5. Proficient in Microsoft Excel.
6. Ability to adapt to a fast-paced, high-growth business while managing multiple technology platforms and systems.
7. High school degree.

Preferred Qualifications

1. Previous experience in Inside Sales, Call Center or other related sales experience.
2. Experience with contact center software such as Talkdesk.
3. Experience with CRM software such as Salesforce or Microsoft Dynamics
4. Spanish speaking is a plus! .

Job Competencies:

• Embody a strong work ethic and positive attitude. Possess an outgoing and friendly demeanor.
• Persuasive, persistent, and goal oriented.
• Ability to work independently.
• High attention to detail to ensure workload is managed and executed according to standard procedures.

Benefits:

• High-growth company with career growth/promotional opportunities
• Competitive vacation time
• Comprehensive health benefits + 401k plan
• Free chiropractic care for employees and their immediate family members

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.