Address
Form of work
SalaryCustomer Service Representative
Benefits
- Pension
- Medical
- Vision
- Dental
Union Role
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client accounts, providing updates and information
- Maintain client and member confidentiality
- Collaborate with other Call Center professionals to improve Customer Service
- Help to train new employees and inform them about the company’s customer management policies
- Other duties as assigned
Minimum Requirements
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patience, empathy and professionalism
- Effective time management, prioritization and multitasking skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Basic computer skills, including data entry, website navigation and other software
- Phone skills, including familiarity with complex or multi-line phone systems
Preferred qualifications
- Experience within a Third Party Administrator
- Ability to speak multiple languages,
- 2 year Call Center Experience
Job Type: Full-time
Pay: From $19.55 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
- Office
Language:
- Spanish and English fluently? (Required)
Ability to Relocate:
- Los Angeles, CA 90017: Relocate before starting work (Required)
Work Location: In person
