Address
Form of workAvailable Title(s):
1440-NN_ADMINPRO - Student Services ManagerBusiness Title:
TRIO Student Services Program DirectorEmployee Type:
Admin. Professional (+) (Fixed Term)Time Type:
Full timePosition Term:
12 MonthPosition Details:
Summary of Duties:
The Student Services Manager for TRiO Student Support Services (SSS) will direct
and oversee the federally funded program including grant operations, fiscal management, human resource functions, and related administrative functions. The Student Services Manager utilizes a comprehensive depth of knowledge and expertise to provide innovative service that promotes student success and retention in accordance with the grant program, the division of Academic and Student Affairs, the campus, and university.
Responsible for providing leadership and direction; planning, developing, managing, and administering program strategies; responsible for directing and controlling program operations and is accountable for the allocation of resources and program results; establish and implement short and long-term organizational goals and objectives; maintain on-going communication with funding source, WSU Tri-Cities faculty and staff; represents the university to internal and external constituents; supervise the delivery of program services which include: recruitment to the TRiO SSS and TRIO STEM SSS program, participation, advising, reporting, and evaluation of services to ensure progress and compliance in the area of student retention, academic standing of participants, and graduation of program participants; utilize working knowledge of policies, principles, and procedures of federal regulations outlined in the TRiO SSS grant under the U.S. Department of Education.
The successful candidate will provide and execute the vision of the program to address changing social, educational, demographic and financial issues which impact service delivery to students. The Student Services Manager provides critical support to the mission of Academic and Student Affairs at WSU Tri-Cities.
Essential Duties:
45% Program Administration
20% Personnel Management
20% Program Collaboration, Outreach, and Special Event Coordination
10% Counseling & Advising Services
5% Other
Required Qualifications:
Positions require a Bachelor’s degree in a relevant field and four (4) years of progressively responsible experience in a field related to the functional managerial area which has included at least one (1) year of supervisory experience. Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis. A Masters degree in a relevant field may be substituted for up to one year of the required experience.
Master’s degree in any related field.
Professional work experience in Student Services including working with low-income, first-generation and diverse student populations.
Experience in designing and/or implementing an SSS or similar student program.
Demonstrated ability to communicate effectively with diverse students, faculty/staff and community.
Working knowledge of policies, principles, and procedures of a higher education institution.
Evidence of oral presentation experience and written communication proficiency.
Demonstrated leadership skills.
Valid driver’s license.
Ability to work occasional evenings and weekends.
Preferred Qualifications:
Three (3) or more years of experience leading or directing the work of others.
Prior experience with TRiO/Post-Secondary Programs.
Prior experience with federal grant administration and grant writing experience.
Working knowledge of student development theory, implementation, and practice.
Working knowledge of student needs and retention activities.
Bilingual/Biliterate in Spanish and English.
Additional Information:
Area/College:
WSU Tri-Cities, Academic and Student Affairs
Department Name:
TRIO Student Success Programs
City, State, Zip:
Richland, WA 99354
Department Link:
https://tricities.wsu.edu/trio/
Monthly Salary: $5,666.67 - $5,833.34
In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For additional information, please review WSU’s Administrative Professional Compensation. WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.
Overtime Eligibility:
This position is overtime ineligible.
FTE: 100%
Temporary End Date:
This is a temporary position expected to end on August 31, 2025. Renewal is dependent on the need for extension and/or if additional funding is secured to extend employment.
Posting Close Date:
Applicants must submit their completed application by Wednesday, May 29, 2024 at 11:59 p.m.
Screening Begin Date:
Monday, May 20, 2024
Background Check:
This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Applicants must upload the following required documents to their online application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
External candidates, please upload all documents in the “Resume/CV” section of your application.
Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.
Required Documents:
- Resume/CV
- Cover Letter
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.
