Call Center Customer Service Representative

Join a Winning Team...

The Provident Team!

Provident Savings Bank is seeking a qualified individual for the position of Call Center Customer Relationship Associate working on-site at our Corporate office in Riverside, California. This a prime-time position, working approximately 35-38 hours per week.

Working in the Call Center, this position is responsible for providing superior Customer Service to all business lines including Retail Banking, Internet Banking, Business Banking, Investments, and Mortgage Lending. Must be able to handle high volume of calls and cross-sell all bank product lines.

The ideal candidate will:

• Handle a specified amount of inbound calls per day.
• Maintain a high level of Customer Service while adhering to current policies and procedures.
• Be responsible for cross-selling products to customers and referring to appropriate department.
• Complete miscellaneous projects as assigned and within required timeframes.

Required Experience:

• Previous experience as a bank teller or equivalent required.
• Previous Call Center experience preferred.

If interested, please submit your resume through Indeed or visit our website at www.myprovident.com and click on “Employment”.

We offer a competitive salary and benefits packages, including medical, dental, vision, life insurance, 401(k), and ESOP.

Provident Savings Bank, F.S.B. ("Provident" or "Bank"), is an Equal Opportunity Employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Provident policy prohibits unlawful discrimination based on race, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth, lactation requirements, or related medical condition), genetic information, sexual orientation, military or veteran status or any other consideration made unlawful by Federal, State, or local laws. Provident is an "at-will" employer.

EOE

M/F/D/V

NO PHONE CALLS PLEASE

Job Type: Part-time

Pay: $17.00 - $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Tuition reimbursement
• Vision insurance

Work Location: In person