Address
Form of workJob Description
Job Title: Call Center/ Customer Service
Location: New Holland, PA 17557
Duration: 0-6+ Months (Contract to Hire)
Hours: 8a-5p or 9a-6p
Responsibilities:
- Answer incoming telephone calls in the Call Center and provide guidance and resolution to the caller
- Assist retail customers with online self-service website navigation, troubleshooting and profile information
- Demonstrate good judgment and professionalism in responding to and handling requests for account maintenance. Such requests may include address/phone number changes, removal of debtor, collateral substitutions, or transfers of contract
- Demonstrate sound decision-making skills and protect the company's interests when negotiating and initiating financial changes to retail accounts
- Connect with retail customers, dealers, merchants, third parties such as insurance companies and lenders, other internal customers, and management
- Identify cost savings opportunities and upline process and procedural changes for approval which include departmental and project related tasks
- Provide outstanding service to all internal and external customers to maintain customer retention and dedication
- Assist in crafting new or updating procedures and workflows
- Ensure compliance with all SOX, company policy, procedure, and all regulatory requirements within the department
- Bachelor's degree and 2+ years of Customer Service-related work experience within an office setting
- OR Associates Degree and 4+ years of relevant experience
- OR High School Diploma and 6+ years relevant experience
