Prn Remote Call Center Specialist

Clarion Psychiatric Center offers inpatient treatment for adults with moderate to severe psychiatric problems, inpatient crisis stabilization for children and adolescents, and a Partial Hospitalization Program for school-aged children.  Our recently expanded 112-bed inpatient program has 4 units.  For over 30-years, Clarion has provided the community a compassionate and respectful therapeutic environment with an emphasis on strong teamwork.

Much more available online at: https://clarioncenter.com

Benefits for our Staff:

• Shift Differentials, Bonus shifts & Holiday Pay
• Excellent Paid Time Off Program 
• 401(K) with company match and discounted stock plan
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Free Life Insurance and Long-Term Disability
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

If you would like to learn more about the REMOTE Call Center Specialist position before applying, please contact Morgan Smith, Director of Assessment and Refferals at morgan.smith@uhsinc.com

Clarion Psychiatric Center is a subsidiary of Universal Health Services, one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449

Job Summary:  Responsible for the timely processing of inquiry and referral calls remotely.  Serves as Call Specialist to referral sources, physicians, unit staff and hospital personnel involved with each transfer request.  Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

Essential Job Duties:

• Comply with all Administrative, Clinical, and Human Resources policies and procedures.
• Actively supports the mission, philosophy, and goals of the hospital.
• Communicates with sensitivity to growth, development, and cultural issues.
• Receives all referral/inquiry calls and responds to requests for transfer and assessment in a timely manner.
• Able to effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management team.
• Ensures accurate information is provided to referral sources as requested.
• Collaborates with Business Office staff to ensure that payor information is obtained and verified.
• Collaborate with Business Development team regarding any referral source related needs.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Working knowledge of Involuntary process and procedure
• Knowledgeable and complies with all EMTALA regulations.
• Enter all call data into facility database.
• Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner.
• Able to use facility’s electronic bed board for bed management purposes.
• Maintains professional demeanor in dress, attitude, support of unit milieu, and hospital mission and philosophy.
• Other duties as assigned.

Job Requirements:

Qualifications

Education: Bachelors / Masters degree in Psychology or related field, LPN, or RN

Experience:  1-3 years of experience preferred in psychiatric health care.

Licensure/Certification: For LPN's or RN’s, Licensure as a Practical or Registered Nurse in state of Pennsylvania required

Additional Requirements:  Successful completion of all onboarding requirements including but not limited to education and credentialing within 30 days from date of hire. CPR/AED certification and successful completion of Verbal De-escalation, Handle with Care and Service Excellence. Must possess good verbal and written communication skills.  May be required to work overtime and flexible hours.

Job Classification:  Hours based on departmental, and facility needs may include day, evening and weekend hours.  This job description in no way states or implies that these are the only duties to be performed by this employee.  Employee will be required to follow any other instructions and to perform any other duties as requested by the Director of Admissions.

Knowledge:

Excellent customer service and communication skills (i.e., verbal and written).  Ability to prioritize, work well under periods of high stress and pressure.  Ability to multi-task and demonstrate critical thinking skills.  Thorough knowledge of psychiatric services and medical capabilities provided by the hospital.  Ability to work flexible hours.  Requires knowledge of computers and ability to utilize Department specific electronic applications, and accurate data entry skills.  Experience reviewing medical and clinical information to staff appropriately with physician is preferred.

Physical Requirements:

• Ability to sit 8-12 hours a day at a desk and/or table.
• Ability to hear and speak clearly over the telephone for 6-12 hours a day.
• Ability to use office equipment such as computers, faxes, e-fax application(s), referral management applications, telephone, copiers, and other Department electronic applications.
• Emotional stability and interpersonal skills to accommodate emotionally disturbed or in crisis potential patients and families on the phone and in person in a calm manner.
• Ability to see and write legibly and be grammatically correct.