Onsite Call Center Representative

Chewy Pharmacy is hiring with starting wages up to $18.75 per hour

JOB SUMMARY:

Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team onsite in Pittston, PA! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication. Our Team Members are committed to providing an incredible customer and clinic experience.

Why you’ll love working here:

Safety, Health, and Culture are top priorities at Chewy Pharmacy with all our roles and locations. We offer the following benefits for our team members:

• State of the art, climate-controlled environment
• Employee 20% Discount Program
• Full Medical, Dental, Vision, HSA and Life Insurance plans available for full-time team members
• Wellness programs, Teledoc, and Employee Assistance Program (EAP)
• Team building events and company-sponsored luncheons
• 401k with company matching
• Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
• Career growth opportunities: Chewy employees have ample opportunities for growth and promotion within the organization.
• Subsidized child, adult, and pet backup care through Care.com
• Discounts on many items through the LifeMart Discount platform
• Make any day payday – access your earned wages before the scheduled payday so you can take care of your financial needs

What You’ll Do:

• Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.
• Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues.
• Complete data entry of prescriptions into Chewy healthcare software
• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders.
• Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike.
• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal
• Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical.
• Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.

What You’ll Need:

• 1-2 years working in a customer or healthcare focused environment
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes)
• Operate with ownership, be a self-starter, and have a strong attention to detail
• Proficiency with Microsoft Outlook
• High school education or equivalent
• Must be able to maintain a Pharmacy Technician License from Pennsylvania Board of Pharmacy where appropriate
• Critical thinking skills
• Demonstrated ability to multi-task and perform well in a face paced environment
• Ability to adapt to change in accordance with the business needs of the company
• Willing to work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• Must be able to pass background check
• Show up for work! Come on time and be committed to be your best.